topic Re: Apple Watch data plan issue in Apple

Apple Watch data plan issue

JoeyT — Wed, 17 Jul 2019 14:38:14 GMT

Hi all,
Quick one that has me stumped. So I have an Apple Watch series 4 I got direct from Apple. As O2 support it now, I've added the airtime plan, and it's activated. When I'm away from the phone, I can make calls, but nothing else seems to work. When I check on the mobile data section of the watch, it loads details for a moment then just says, "No Connection". Any ideas?

Re: Apple Watch data plan issue

jonsie — Wed, 17 Jul 2019 15:16:51 GMT

I would call customer serviceto see if you are on the correct data plan and bolt on.

Re: Apple Watch data plan issue

TheGreyApe — Wed, 17 Jul 2019 16:39:51 GMT

Call, 202 from your O2 handset or use the Live Chat feature on the website, both incredibly handy!

Re: Apple Watch data plan issue

MI5 — Wed, 17 Jul 2019 17:00:15 GMT

@JoeyT

Reset your watch then setup the data plan from the startup routine.

Re: Apple Watch data plan issue

JoeyT — Wed, 17 Jul 2019 18:15:58 GMT

Thanks guys. Tried the reset approach but no change unfortunately. Certainly looks like it's set up on my O2, as it shows the airtime plan under "sync-1" but will check with O2 directly tomorrow and make sure they've set it up properly

Re: Apple Watch data plan issue

MI5 — Wed, 17 Jul 2019 18:34:02 GMT

It should usually take 24 hours to setup but in some cases can take longer.