topic Re: Apple Watch Cellular Not Connecting in Apple

Apple Watch Cellular Not Connecting

rdslight — Sat, 22 Jun 2019 06:19:04 GMT

Has anyone else had problems with the o2 cellular connection on Apple Watch?

I managed to set this up initially but now it no longer connects with the error “no data plan available”. I’ve tried re-pairing, software updates, hard/soft resets with no success. Eventually managed to get a support ticket submitted via live chat.

From looking at Vodafone/EE forums this isn’t a new problem!!

Re: Apple Watch Cellular Not Connecting

MI5 — Sat, 22 Jun 2019 07:35:32 GMT

@rdslight

Quite a few with the same problems esp if customers trying any beta software.

Either roll back to public software or if not applicable to you, call customer service to get help with your account.

Re: Apple Watch Cellular Not Connecting

EmilieT — Tue, 25 Jun 2019 09:59:11 GMT

Good morning @rdslight, and sorry to hear about your issues with the Apple Watch! It'd be great if you could let us know what comes out of this ticket you got raised, and whether you need any further help afterwards

Re: Apple Watch Cellular Not Connecting

rdslight — Tue, 25 Jun 2019 10:21:53 GMT

Will do, thanks Emilie

Re: Apple Watch Cellular Not Connecting

rdslight — Thu, 04 Jul 2019 08:44:00 GMT

Problem solved, solution in my case was to reflash the phone from IPSW file and restore from itunes back up.

Re: Apple Watch Cellular Not Connecting

Jeevster — Thu, 04 Jul 2019 11:13:31 GMT

@rdslight Are you on the Beta software, Apple updated the carrier on iOS 13 this week to support apple watch on O2

Re: Apple Watch Cellular Not Connecting

rdslight — Thu, 04 Jul 2019 11:38:02 GMT

Hi, it was 12.3 originally reflashed to 12.4 as could only find IPSW files for beta 12.4 and 13. Seems to have been a problem phone end but all good now.

Re: Apple Watch Cellular Not Connecting

Dechoo76-ka — Sat, 06 Jul 2019 03:23:36 GMT

Hi, I have the same problem. i instaled ios 13 beta 2 on my phone. without installing apple wach watchos 6, my mobile data stopped running. then turn back to 12.3.1. through itunes and now I do not have any mobile data on the apple watch. how do I fix it?

Re: Apple Watch Cellular Not Connecting

MI5 — Sat, 06 Jul 2019 10:16:07 GMT

@Dechoo76-ka

You need to reset the watch and go through the setup routine again.

Re: Apple Watch Cellular Not Connecting

Dechoo76-ka — Sat, 06 Jul 2019 11:57:41 GMT

maybe i have reset it 5 times and no result. and the phone so many times. Today I talked to o2 and they told me they would solve the problem within 5 days.

Re: Apple Watch Cellular Not Connecting

MI5 — Sat, 06 Jul 2019 13:01:25 GMT

Good luck