topic Apple watch Series 4 data in Apple

Apple watch Series 4 data

Spuddsy — Sun, 23 Jun 2019 11:27:43 GMT

I recently bought an apple watch series 4 (cellular) and went through the proces of pairring and setting up and went on to activate the data plan in the settings, and now its just stuck on 'Activating' with a spinning wheel type thing.

I've tried turning both on and off, turning wifi off on both, and to no avail. I just want this to be resolved, any help would be great thanks

Re: Apple watch Series 4 data

MI5 — Sun, 23 Jun 2019 11:33:37 GMT

@Spuddsy

You need to call customer service http://www.o2.co.uk/contactus but occasionally it may take a while to activate.

Dis you set it up from the watch itself?

Re: Apple watch Series 4 data

Spuddsy — Sun, 23 Jun 2019 11:45:22 GMT

You have to set it up on the apple watch app, its been a few days.

I'll give them a call

Re: Apple watch Series 4 data

EmilieT — Mon, 24 Jun 2019 09:27:24 GMT

Good morning @Spuddsy, and congratulations on your new iWatch!

It'd be great to hear how you're getting on with this - did you get a chance to check in with Customer Service yet?

Re: Apple watch Series 4 data

Spuddsy — Mon, 24 Jun 2019 17:22:39 GMT

Kinda, but not really.

He told me to reset the watch, which I did yesterday that did change something, it no longer got stuck on 'activating' but I've still got no confirmation from O2 that its been activated, and also still don't have a plan visible on the watch.

Which I know is not normal because it doesn't/shouldn't take that long to do.

I may end up returning it, it seems unless it gets resolved

Re: Apple watch Series 4 data

EmilieT — Tue, 25 Jun 2019 09:18:38 GMT

@Spuddsy Thanks for the update! If you'd like I can get someone on my end to look into it for you as well, I'll just need a few more details first so I'll send you a Private Message shortly

Re: Apple watch Series 4 data

EmilieT — Wed, 26 Jun 2019 09:25:57 GMT

@Spuddsy I've just heard from the gurus that you should be all sorted now - if you need any further help, do let us know

Re: Apple watch Series 4 data

ByTor — Tue, 23 Jul 2019 02:56:02 GMT

I'm having this problem too. My data plan on the phone is showing "O2 Activating" endlessly with no plan showing on the watch. Can you help?

Re: Apple watch Series 4 data

EmilieT — Tue, 23 Jul 2019 07:50:46 GMT

@ByTor wrote:

I'm having this problem too. My data plan on the phone is showing "O2 Activating" endlessly with no plan showing on the watch. Can you help?

I can certainly get someone to look into it for you - I'll just need a few more details first so I'll send you a Prviate Message shortly @ByTor

Re: Apple watch Series 4 data

JonT — Thu, 25 Jul 2019 15:32:31 GMT

Re: Apple watch Series 4 data

EmilieT — Fri, 26 Jul 2019 11:35:29 GMT

@JonT I just wanted to check if you were still experiencing this today? If so, I can get someone to look into it for you

Re: Apple watch Series 4 data

JonT — Fri, 26 Jul 2019 13:52:23 GMT

Hi @EmilieT

Yep, still no data... have both unpaired/reset watch and done the same thing but with resetting my phones network settings.

Any help appreciated

jon

Re: Apple watch Series 4 data

EmilieT — Fri, 26 Jul 2019 13:54:45 GMT

@JonT wrote:

Hi

Yep, still no data... have both unpaired/reset watch and done the same thing but with resetting my phones network settings.

Any help appreciated

jon

Sorry to hear that @JonT! I'll send you a Private Message shortly to get a few more details, so someone on my end can look into it for you

Re: Apple watch Series 4 data

Sssssssssssssss — Thu, 09 Jan 2020 20:46:27 GMT

I've had the same problem for 48 hours. Apple Watch series 5. Been in touch with customer service who say it could be 5 days from yesterday before they fix it - so have to wait, and I suspect I'll have to get onto them and start from scratch in 5 days...