topic Re: Unlocking an O2 phone to use a different SIM card. in Apple

Unlocking an O2 phone to use a different SIM card.

Trixxz — Thu, 13 Jun 2019 13:24:56 GMT

Hi All I am a business customer and need to urgently unlock an iphone6. Ive submitted the form but am worried at the responses on here mentioning 3 week waits - I need this doing ASAP if possible. Can any o2 community team member expedite things for me?

Re: Unlocking an O2 phone to use a different SIM card.

Trixxz — Thu, 13 Jun 2019 10:33:54 GMT

@MI5 @EmilieT Tagging you guys as you seem active - can you you help with the above?

Re: Unlocking an O2 phone to use a different SIM card.

MI5 — Thu, 13 Jun 2019 11:14:44 GMT

@Trixxz iPhones are usually done very quickly as it's just a matter of whitelisting the IMEI number on Apple's system, however, post back if nothing has happened in 24 hours and @EmilieT will help.

Re: Unlocking an O2 phone to use a different SIM card.

Cleoriff — Thu, 13 Jun 2019 11:21:43 GMT

Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!

Re: Unlocking an O2 phone to use a different SIM card.

Trixxz — Thu, 13 Jun 2019 11:34:50 GMT

@MI5 thank you - nothing as of yet, can you have someone check my form is on the system?

Re: Unlocking an O2 phone to use a different SIM card.

MI5 — Thu, 13 Jun 2019 12:33:15 GMT

@Trixxz will ask @EmilieT to contact you.

Re: Unlocking an O2 phone to use a different SIM card.

jonsie — Thu, 13 Jun 2019 13:25:16 GMT

@Cleoriff wrote:
Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!

This seems to be in a seperate thread now.

Re: Unlocking an O2 phone to use a different SIM card.

EmilieT — Thu, 13 Jun 2019 13:25:55 GMT

Hey @Trixxz, it sounds like you've done everything you can do and that you phone will be unlocked shortly, but I've just sent you a Private Message so I can get someone to double check on my end

Re: Unlocking an O2 phone to use a different SIM card.

MI5 — Thu, 13 Jun 2019 13:28:14 GMT

Now the tread has been split and for the benefit of anyone coming across this whilst searching, the unlocking process and forms can be found here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlocking an O2 phone to use a different SIM card.

Cleoriff — Thu, 13 Jun 2019 13:29:47 GMT

@jonsie wrote:
@Cleoriff wrote:
Something wrong on this page. I tried to reply to this and the @Mentions aren't working. Neither have I got the top line of usual emoji's etc etc etc. Just a plain box ??!!
This seems to be in a seperate thread now.

Yes @jonsie ....not sure how that happened. It was on the blog (Unlocking Guide) which wasn't working properly for me... now this appears as a seperate thread?

Re: Unlocking an O2 phone to use a different SIM card.

Cleoriff — Thu, 13 Jun 2019 13:32:10 GMT

Just to add, I have always said the guides should be locked after the regulars have commented on them. It saves scrolling through reams and reams of pages...

Re: Unlocking an O2 phone to use a different SIM card.

jonsie — Thu, 13 Jun 2019 13:32:17 GMT

As @MI5 says, it's been now split from the help guide and I think it should be. It's not easy getting to a post on the relevant page

Re: Unlocking an O2 phone to use a different SIM card.

jonsie — Thu, 13 Jun 2019 13:33:23 GMT

@Cleoriff wrote:
Just to add, I have always said the guides should be locked after the regulars have commented on them. It saves scrolling through reams and reams of pages...

You read my mind. Yes those help guides should be locked.