topic Re: Simlock in Apple

Simlock

Bart1 — Fri, 07 Jun 2019 02:20:05 GMT

Hi! I've got iPhone 5S locked to O2, I am using Giffgaff right now and I am completely happy with it but I have from time to time use Three SIM card which my employee provide to me to contact with our customers. Screen shows information that SIM card is invalid, tried connecting to iTunes (!) as you recommend but with no results, same thing happening. I tried "unlatching request" on your website but I provide you IMEI and my Giffgaff number, you replied that you dont have that number on your system. What I am suppose to do? Can someone help me? Please. Do I really have to buy O2 SIM, top it up (activate) and then ask again for unlock?

Re: Simlock

MI5 — Fri, 07 Jun 2019 05:22:17 GMT

Hi @Bart1

Yes, you need an O2 SIM so the phone can register on the system. https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Simlock

gmarkj — Fri, 07 Jun 2019 07:17:30 GMT

Please note, if you have a good friend on o2 you can borrow their sim for a couple of hours (or let them borrow your phone, same result) and then request the unlock.
Good luck.

Re: Simlock

jonsie — Fri, 07 Jun 2019 13:15:11 GMT

O2 will not unlock until you use it on their network so that the sim registers on their network. Otherwise, why should they?

Re: Simlock

EmilieT — Mon, 10 Jun 2019 09:30:16 GMT

Good morning @Bart1, have you had a chance to look through the advice above over the weekend? If you need any further help unlocking your iPhone 5S, please do come back and give us a shout

to the forum!