topic Re: Unlocking without itunes in Apple

Unlocking without itunes

Juju79 — Fri, 15 Feb 2019 12:35:45 GMT

I requested my iPhone 8 to be unlocked and O2 have accepted that request and told me to complete I need to plug my phone into iTunes with a SIM that's different to O2. The issue I have is I don't have a laptop, it broke so I'm unable to do this step to fully unlock my phone. Is there another solution to this?

Thanks Ju

Re: Unlocking without itunes

Bambino — Fri, 15 Feb 2019 13:32:44 GMT

@Juju79 I will tag @adamtemp64 and @Anonymous who are iPhone afficianados to see if either can help.

Re: Unlocking without itunes

MI5 — Fri, 15 Feb 2019 13:41:43 GMT

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

Re: Unlocking without itunes

Juju79 — Fri, 15 Feb 2019 13:43:40 GMT

Thank you. O2 when emailed said I had to use iTunes to finish the unlock but thank you, that's helped a lot.

Re: Unlocking without itunes

MI5 — Fri, 15 Feb 2019 13:45:26 GMT

You used to have to but no longer normally required.

Re: Unlocking without itunes

adamtemp64 — Fri, 15 Feb 2019 13:47:00 GMT

@Juju79 The same old misinformation from o2 https://support.apple.com/en-gb/HT201328

In the old days iTunes was required but not any more

Re: Unlocking without itunes

jonsie — Fri, 15 Feb 2019 15:56:46 GMT

I think the advisers' FAQs manual needs updating.. .

Re: Unlocking without itunes

adamtemp64 — Fri, 15 Feb 2019 16:19:46 GMT

@jonsie wrote:
I think the advisers' FAQs manual needs updating.. .

Totally agree @jonsie @Martin-O2 @Marjo @EmilieT time for an update to procedures etc @Chris_K

Re: Unlocking without itunes

EmilieT — Mon, 18 Feb 2019 11:15:30 GMT

Good morning @Juju79, it sounds like you're all sorted now but if you have any further questions please let us know.

Thanks @Bambino, @MI5, @adamtemp64 and @jonsie for helping out and for your comments - we'll pass on all this feedback!

Re: Unlocking without itunes

Juju79 — Tue, 19 Feb 2019 13:04:24 GMT

Thank you all