topic Re: Unable to access certain apps in Apple

Unable to access certain apps

Birty — Fri, 01 Feb 2019 19:23:03 GMT

Is anybody having issues accessing certain apps on there mobile whilst using 4g, they work fine through WiFi but won’t log in without it

Re: Unable to access certain apps

Cleoriff — Fri, 01 Feb 2019 19:29:20 GMT

@Birty

I'm not having any problems, though it could be due to congestion. Have you tried dropping down to 3G?

Also check if you are having network issues https://status.o2.co.uk/

Re: Unable to access certain apps

MI5 — Fri, 01 Feb 2019 19:36:00 GMT

@Birty open settings and see if you have mobile data access allowed for the apps you are having trouble with.

You may also have an age restriction on your account, so check that with customer services.

Re: Unable to access certain apps

Birty — Fri, 01 Feb 2019 19:47:13 GMT

I have just turned off the 4g and on the 3G and the apps loaded straight away, I’m not very savy with technology so could someone explain why it would not be working on the 4g, I’ve never had this problem before

Re: Unable to access certain apps

Cleoriff — Fri, 01 Feb 2019 21:20:56 GMT

@Birty

If you check your network status in the link I gave, it could be an issue with 4G in your area.

Another link here about problems with network. It's worth a read....

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Pleased it's working with 3G though.

Welcome to the forum by the way

Re: Unable to access certain apps

Birty — Fri, 01 Feb 2019 22:00:10 GMT

I think there must’ve been a issue with the 4g as it seems to be all sorted now, thanks for the welcome and many thanks for the help 👍