topic Re: Unlocking iphone 5s bought from O2 PAYG in Apple

Unlocking iphone 5s bought from O2 PAYG

Frazzled — Sun, 27 Jan 2019 14:02:06 GMT

I have had 2 days of trying ot get O2 to unlock a phone I bought from O2 in UK - I am still in UK.

I have spoken to two experts in chats who have taken my IMAP code and send me away to unlatch from Itunes once I have inserted an non O2 only to get no service. What am I going wrong. I have tried everything. including resetting the phone. Apple are stating its o2 at fault

Re: Unlocking iphone 5s bought from O2 PAYG

Cleoriff — Sun, 27 Jan 2019 14:15:47 GMT

Hi @Frazzled

Follow this advice https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Please look at the advice for iPhones in the guide above.

If this doesn't help. then @EmilieT one of our managers, may be able to help tomorrow.

Best of luck and welcome to the forum

Re: Unlocking iphone 5s bought from O2 PAYG

MI5 — Sun, 27 Jan 2019 14:39:02 GMT

@Frazzled If the phone says no service it means there is a fault with either the phone or sim you are trying to use.

If the phone was locked you would get a message on screen saying activation not supported by carrier.

Are you trying with an active SIM card?

Re: Unlocking iphone 5s bought from O2 PAYG

EmilieT — Mon, 28 Jan 2019 11:04:09 GMT

Hi @Frazzled, and welcome to the forum

Did you get a chance to look through all the suggestions above? It'd be great to know if either helped, and how you're getting on with this!