topic Short code texts not working in Apple

Short code texts not working

ChrissieG — Fri, 18 Jan 2019 15:21:22 GMT

I dont seem to be able to receive short code texts e.g. Those texts you get with an activation number for certain Apps. Anyone know how to sort it? Thanks

Re: Short code texts not working

MI5 — Fri, 18 Jan 2019 15:23:33 GMT

@ChrissieG short codes can also be premium rate services so you might have a block on your account which will need checking by customer services http://www.o2.co.uk/contactus

Re: Short code texts not working

ChrissieG — Fri, 18 Jan 2019 15:27:39 GMT

Thank you. That's my next point of call 😀

Re: Short code texts not working

adamtemp64 — Fri, 18 Jan 2019 15:30:36 GMT

Is this whilst on Wi-Fi calling or normal mobile signal ?

Re: Short code texts not working

ChrissieG — Mon, 21 Jan 2019 09:49:01 GMT

I understand answers are coming from customers and I am grateful for the help.

Re: Short code texts not working

ChrissieG — Mon, 21 Jan 2019 09:53:26 GMT

Problem rectified- short code text number was blocked on my phone for some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services who identified their text number. Unblocked and all is well. Thanks for the replies

Re: Short code texts not working

Cleoriff — Mon, 21 Jan 2019 10:00:02 GMT

@ChrissieG wrote:
Problem rectified- short code text number was blocked on my phone for some reason. 02 customer services and gurus very helpful. Gurus got me to check the blocked numbers but I had no idea what NAT West's number was. It was eventually NAT West customer services who identified their text number. Unblocked and all is well. Thanks for the replies

Pleased to hear it's resolved @ChrissieG.

Interesting to hear it was yet again another bank short code which was blocked. We have heard of problems with Santander but not Nat West to my knowledge.

@Martin-O2can this be fed back please?

Re: Short code texts not working

jonsie — Tue, 22 Jan 2019 00:20:37 GMT

So simple in the end

Re: Short code texts not working

ChrissieG — Sat, 26 Jan 2019 17:45:57 GMT

It often is! Especially when you know how,p! 😊😊