topic Re: People can't hear me but I can hear them in Apple

People can't hear me but I can hear them

Paulfires2018 — Fri, 04 Jan 2019 17:38:48 GMT

New iphone XR 10 days ago on a new O2 account (new SIM) having left EE. All set up now and sorted - except people keep saying they can't hear me - my voice goes in and out all the time. I've done a recording on the phone in same position - fine. Speaking over WhatsApp - seems fine according to people on other end. Been the same at home and up in Derby in the house and outside. I do have a Ottabox case but the mic is clearly not blocked. I've tried turning off noise cancelling ans done a network re-set. Any ideas?

Re: People can't hear me but I can hear them

Anonymous — Fri, 04 Jan 2019 17:44:22 GMT

@Paulfires2018 Have you tried a factory reset? Sounds like a loose connection somewhere or a faulty mic/speaker

Re: People can't hear me but I can hear them

jonsie — Fri, 04 Jan 2019 17:51:15 GMT

Have you put a cover or screen protector on the phone?

Re: People can't hear me but I can hear them

MI5 — Fri, 04 Jan 2019 18:06:19 GMT

@Paulfires2018 check your network status here http://status.o2.co.uk/ and some more troubleshooting here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

If you can try a non O2 sim in the phone it will rule in or out a phone issue.

Re: People can't hear me but I can hear them

jonsie — Fri, 04 Jan 2019 21:25:56 GMT

@jonsie wrote:
Have you put a cover or screen protector on the phone?

In retrospect perhaps a silly question, iphone owners don't put covers on.....

Re: People can't hear me but I can hear them

MI5 — Fri, 04 Jan 2019 21:36:55 GMT

Ottabox case according to OP @jonsie

Re: People can't hear me but I can hear them

jonsie — Fri, 04 Jan 2019 21:41:13 GMT

That'll teach me to read the whole post!

Re: People can't hear me but I can hear them

mahj — Fri, 04 Jan 2019 22:24:40 GMT

Hi, my fella had the same problem with his XR that he bought at the end of November. Not on O2 though so I’m going to assume it’s not a network issue. The fact that you only got it 10 days ago, personally I wouldn’t persist with the issue. Get it exchanged. I know it’s a farse setting it up again but at least you’ll be quicker next time. 😁💃🏻 Finger crossed you get it sorted

Re: People can't hear me but I can hear them

mahj — Fri, 04 Jan 2019 22:27:41 GMT

Did anyone else feel this was a mental health issue from the title and then ran in to give the OP a virtual hug?... 😄❤️

Re: People can't hear me but I can hear them

jonsie — Fri, 04 Jan 2019 22:39:24 GMT

It's the opposite way round for me

Re: People can't hear me but I can hear them

Anonymous — Fri, 04 Jan 2019 23:32:59 GMT

Ottabox cases while good can block or muffle mics or speakers. I used to have an ottabox myself on an iPhone 3GS & had to remove due to this type of interference

Re: People can't hear me but I can hear them

mahj — Fri, 04 Jan 2019 23:48:01 GMT

@jonsie - my dad’s the same, usually when he’s forgotten to turn his hearing aid on 😄

Re: People can't hear me but I can hear them

Paulfires2018 — Mon, 07 Jan 2019 08:27:45 GMT

Hi all - thanks for all your posts - very helpfull. I'm going to try another cheap case for a few days - if not I'll get the phone changed. I had the same issues when 80 miles from home on Friday so I'm dont think its the network. Either the case or a dodgy mic. Thanks again - and for the laugh about mental stuff!