topic Re: stolen phone in Apple

stolen phone

nicolereedx — Wed, 19 Dec 2018 15:31:24 GMT

if my phone has been stolen, and the police have been informed and ive looked on find my ihpone and cant find anything, is it possible to give youse my imei number so youse could track my phone?

Re: stolen phone

Bambino — Wed, 19 Dec 2018 15:36:32 GMT

@nicolereedx This is a customer community. Not O2 Please look at this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

If you've looked on Find My Phone and it isn't coming up, you might have gotten lucky and the thief can't get into your phone. But you must report it to O2 asap.

Re: stolen phone

Cleoriff — Wed, 19 Dec 2018 18:38:37 GMT

@nicolereedx

Just to reiterate what @Bambino has said, you MUST report the loss of your device within 24 hrs

The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.

I hope you come back to the forum to read these messages.

Re: stolen phone

EmilieT — Thu, 20 Dec 2018 10:42:58 GMT

Hi @nicolereedx, and sorry to hear about your phone I hope the advice above helps you understand which next steps to take, but please do let us know how you get on with it all.

to the forum!

Re: stolen phone

davethorp — Thu, 20 Dec 2018 12:59:30 GMT

If you have any cards set up on Apple Pay on the device you should remotely delete them using this process

https://support.apple.com/kb/ph20540?locale=en_US

You can also remotely erase the phone using the process described at

https://support.apple.com/kb/PH2701?locale=en_GB

Remotely wiping it will turn it into a rather expensive looking paperweight due to activation lock which will prevent anyone who isn’t you from activating the phone again