topic iPhone6 4G data roaming not working abroad in Apple

iPhone6 4G data roaming not working abroad

MikeMiles1966 — Fri, 07 Dec 2018 14:08:23 GMT

The iPhone 6 is set up for 4G roaming but when abroad the data connection does not work. Is there another setting or is the phone blocked by O2? I have an iPhone 7 that works absolutely fine with the same settings.

Re: iPhone6 4G data roaming not working abroad

Bambino — Fri, 07 Dec 2018 14:15:06 GMT

@MikeMiles1966 Please take a look at this link, which may help: https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Edit: These too: https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quot/bc-p/1053586#M1050

https://community.o2.co.uk/t5/How-to-Guides/Your-guide-on-how-to-use-O2-Travel/ba-p/1014135

Re: iPhone6 4G data roaming not working abroad

Cleoriff — Fri, 07 Dec 2018 15:00:53 GMT

Hi @MikeMiles1966

It could be your APN is wrong when abroad

If yours is "idata.o2.co.uk" change to "mobile.o2.co.uk" or vice versa. See if it works then

Usually wrong bolt on has been applied for iPhones

Re: iPhone6 4G data roaming not working abroad

MikeMiles1966 — Fri, 07 Dec 2018 14:20:48 GMT

The phone is currently in New York with my wide. I already told her to change idata to mobile in APM but she said it didn't work. Haven't tried the MMS settings. MMS Proxy is different. Mine is 82.132.254.1:8080. Will that affect WhatsApp data?

Re: iPhone6 4G data roaming not working abroad

MI5 — Fri, 07 Dec 2018 14:22:36 GMT

@MikeMiles1966

You might also have a roaming bar on that account which you can check with customer services.

Re: iPhone6 4G data roaming not working abroad

MI5 — Fri, 07 Dec 2018 14:23:38 GMT

@MikeMiles1966 wrote:
The phone is currently in New York with my wide. I already told her to change idata to mobile in APM but she said it didn't work. Haven't tried the MMS settings. MMS Proxy is different. Mine is 82.132.254.1:8080. Will that affect WhatsApp data?

No, that's only for MMS messages.

Re: iPhone6 4G data roaming not working abroad

Cleoriff — Fri, 07 Dec 2018 14:24:32 GMT

There is probably a roaming bar on her account. The only way to remove this is by calling customer services

https://www.o2.co.uk/contactus

There is an international number to call free of charge if she is on contract...

Re: iPhone6 4G data roaming not working abroad

Bambino — Fri, 07 Dec 2018 14:45:57 GMT

Hi @Cleoriff

Re: iPhone6 4G data roaming not working abroad

Cleoriff — Fri, 07 Dec 2018 15:04:11 GMT

@Bambino wrote:
Hi @Cleoriff

Hi @Bambino

Didn't know why you were greeting me till I scrolled up and saw I had mentioned you

Thanks for that. Just had time to edit.

Did I tell you my brain hurts?

Re: iPhone6 4G data roaming not working abroad

Bambino — Fri, 07 Dec 2018 15:19:37 GMT

After trying to keep up with the barrage of posts about the outage, I'm not surprised @Cleoriff

Re: iPhone6 4G data roaming not working abroad

Marjo — Mon, 10 Dec 2018 15:09:24 GMT

Hi @MikeMiles1966, how is it going with the data roaming on your wife's phone since you last posted - any progress?