topic Re: Unlocking an O2 phone to use a different SIM card. in Apple

Unlocking an O2 phone to use a different SIM card.

desperation — Fri, 16 Nov 2018 08:22:40 GMT

Hi,

I'm having issues with an unlocked iphone6s

"SIM not supported" message

IMEI: [removed]

Phone is unlocked - want to put an EE sim into this. Was my old work phone.

EE tell me the phone is still shoing as lock to O2, despite being given assurances that the phone has been unlocked.

Thanks for help.

Re: Unlocking an O2 phone to use a different SIM card.

MI5 — Thu, 15 Nov 2018 16:55:07 GMT

You need to chase up with customer service please.

Re: Unlocking an O2 phone to use a different SIM card.

jonsie — Fri, 16 Nov 2018 11:02:43 GMT

Call customer service but there has been delays recently for unlocking.

Re: Unlocking an O2 phone to use a different SIM card.

EmilieT — Fri, 16 Nov 2018 13:33:17 GMT

Hi @desperation, it'd be great if you could let us know how you get on with Customer Service If you want more information on the unlocking process, to make sure you've done everything required, have a look at our handy Community guide on unlocking here.

to the forum!