topic Re: IPAD PRO ARRIVED SCRATCHED in Apple

IPAD PRO ARRIVED SCRATCHED

AJHJ — Wed, 07 Nov 2018 14:57:53 GMT

Soooo, got mine. Just unboxed it.

Scratched screen.

The box was sealed, the wrap was on, it came like that.

I'm not very happy as I would tolerate it for myself but it drops resell value dramatically.

Now the issue of course is having to be believed that I did not cause this. It's always user error.

I'm floored.

Re: IPAD PRO ARRIVED SCRATCHED

MI5 — Wed, 07 Nov 2018 15:08:58 GMT

Grim...... Get onto customer services immediately.

Re: IPAD PRO ARRIVED SCRATCHED

Cleoriff — Wed, 07 Nov 2018 15:17:38 GMT

@AJHJ That's not good at all. You need to call customer services on 202 if contract

Re: IPAD PRO ARRIVED SCRATCHED

jonsie — Wed, 07 Nov 2018 15:59:34 GMT

They will replace it for you but I hope you don't have to wait too long for the new one to arrive.

Re: IPAD PRO ARRIVED SCRATCHED

Bambino — Wed, 07 Nov 2018 17:33:42 GMT

@AJHJ Too bad you didn't leave the film covering on after you discovered the scratch.

Re: IPAD PRO ARRIVED SCRATCHED

dgilbert2 — Wed, 07 Nov 2018 20:40:33 GMT

I'd be so gutted to

No choice but to go though a return / replacment loop.

Re: IPAD PRO ARRIVED SCRATCHED

Anonymous — Wed, 07 Nov 2018 22:13:53 GMT

@Bambino they don’t have one. Just a plastic that covers the whole iPad and you can’t leave it on. But CS will be able to sort certainly

Re: IPAD PRO ARRIVED SCRATCHED

Bambino — Wed, 07 Nov 2018 23:07:26 GMT

Okay @Anonymous. I didn't know how they come. I have a tablet that I bought some time ago, and I remember it had a thin plastic film on the screen, similar to what you get when you get a new phone. It looks a sizable scratch that I thought you might have been able to see as soon as you took it out of the box. Good luck with CS. Hope you get it replaced without any problems.:smileywink:

Re: IPAD PRO ARRIVED SCRATCHED

AngryWarlock — Thu, 08 Nov 2018 00:47:08 GMT

This will be an interesting test of O2's customer service.

Good suppliers will hold back a small amount of stock for this type of issue.

Greedy ones will sell every single unit they can get their hands on.

I honestly dont know what will happen, so lets see........

Re: IPAD PRO ARRIVED SCRATCHED

leewestwood — Thu, 08 Nov 2018 10:52:47 GMT

My iPad arrived damaged too 😞

Received a replacement but o2 have sent the old iPad Pro 2nd gen, I was not happy when I opened the box.

Now I have to wait again for a replacement.

Re: IPAD PRO ARRIVED SCRATCHED

Cleoriff — Thu, 08 Nov 2018 13:44:47 GMT

This isn't good at all!!

Two damaged ipads within the space of two days?

(and those are only the ones reported on here!!)

Re: IPAD PRO ARRIVED SCRATCHED

davethorp — Thu, 08 Nov 2018 14:15:22 GMT

You would expect better quality control from Apple

Mine is fine though but that doesn’t help the two people with damaged ones

As another poster said you would hope O2 held back some stock for issues like this so they can be fixed quickly

Re: IPAD PRO ARRIVED SCRATCHED

AJHJ — Thu, 08 Nov 2018 14:21:46 GMT

I called after posting this. It was without pain. Normally it's always "user error" or "computer says no" but it was surprisingly easy with O2. Back waiting for a replacement. No word yet as to when it'll arrive. Simple swap, they'll take the scratched one whenthey deliver... At least I think so, the very helpful guy on the other end either was sucking on a massive gobstopper or had a thick accent. And I'm usually good with accents being a Northener myself... Now I'm second guessing myself, maybe I should give them a call to clarify the swap proceedure...

Re: IPAD PRO ARRIVED SCRATCHED

AJHJ — Thu, 08 Nov 2018 14:23:45 GMT

The iPads now come with a full body opaque wrap, there is no thin clear film and hasn't been for a few generations.

Re: IPAD PRO ARRIVED SCRATCHED

Anonymous — Sun, 11 Nov 2018 14:14:36 GMT

Hi @AJHJ

Any updates?

Re: IPAD PRO ARRIVED SCRATCHED

AJHJ — Thu, 15 Nov 2018 15:36:21 GMT

Nope, not yet. Patience is... boring.

Re: IPAD PRO ARRIVED SCRATCHED

jonsie — Thu, 15 Nov 2018 15:48:51 GMT

This was always going to be a long wait. Hope they sort one out soon.

Re: IPAD PRO ARRIVED SCRATCHED

Cleoriff — Thu, 15 Nov 2018 19:23:03 GMT

@jonsie wrote:
This was always going to be a long wait. Hope they sort one out soon.

Same here. So galling to wait for a new device, find it's scratched and have to wait all over again for a replacement.

Not good at all!!

Re: IPAD PRO ARRIVED SCRATCHED

AJHJ — Mon, 03 Dec 2018 11:03:17 GMT

So... Got it! But the delivery man wasn't aware of a return and had to request number for it so now I have 2!

Re: IPAD PRO ARRIVED SCRATCHED

Cleoriff — Mon, 03 Dec 2018 11:40:52 GMT

@AJHJ wrote:
So... Got it! But the delivery man wasn't aware of a return and had to request number for it so now I have 2!

TWO? Some people are still waiting for one @AJHJ

Lucky you