topic Re: Unlocking in Apple

Unlocking

he1en — Tue, 23 Oct 2018 10:23:59 GMT

Hi,

I've tried to unlock my phone (iPhone 6 Plus) via the app and website, but nothing's come through so far. How long do they tend to take? And what does the following mean?

'If you’ve got an iPhone or an iPad, you’ll need to connect it to iTunes once you’ve put a non-O2 sim into the device. iTunes will then tell you the phone or tablet is unlocked.'

(From https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network)

I don't really want to mess with ejecting my O2 SIM, activating my new SIM, putting that in and connecting to iTunes for it to just tell me my phone's still locked to O2.

Thanks.

Re: Unlocking

MI5 — Mon, 22 Oct 2018 17:06:33 GMT

No need to connect to itunes, just replace sim with a non o2 sim, but only once you've had the confirmation email which have been taking upwards of 2 weeks recently.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlocking

Cleoriff — Mon, 22 Oct 2018 17:08:05 GMT

@he1en

Try this

If you’ve already requested an unlock for your iPhone but you feel it hasn’t worked, try the following:

1) Insert a non-O2 SIM in the phone

2) Connect to Wi-Fi

3) Go to Settings > General > About, and enter your Apple ID and password, and you should be good to go.

If it’s still not working, please contact customer services on 202 or 4445 or post on the community so we can escalate the issue for you.

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlocking

he1en — Mon, 22 Oct 2018 18:08:04 GMT

Thanks both - I’ve started the new SIM activation / keeping my number process now so when I’ve had confirmation that it’s good to go I’ll follow those steps

Re: Unlocking

MI5 — Mon, 22 Oct 2018 18:13:11 GMT

Best of luck @he1en

Re: Unlocking

Cleoriff — Mon, 22 Oct 2018 18:27:50 GMT

Good luck @he1en

Re: Unlocking

he1en — Wed, 24 Oct 2018 11:57:00 GMT

Hi again,

My number's been transferred over to my non-O2 SIM, but my phone's still locked to O2 as I get 'SIM Not Supported'. I've PMd Emilie, but in case she's not around today is there anyone else who can help unlock my phone?

Thanks,

Helen.

Re: Unlocking

MI5 — Wed, 24 Oct 2018 12:12:14 GMT

@Marjo or @Martin-O2 can also help you.

Re: Unlocking

Marjo — Wed, 24 Oct 2018 12:17:54 GMT

Sorry to hear it's still not unlocked @he1en! As @EmilieT is indeed off today, I'm happy to check this for you in the meantime. I'll need some further information so I'll drop you a PM shortly and we can take it from there.

Cheers for the tag and troubleshooting @MI5 & @Cleoriff!

Re: Unlocking

he1en — Wed, 24 Oct 2018 15:42:30 GMT

Just to say - thanks again for all the help. All sorted now!

Re: Unlocking

MI5 — Wed, 24 Oct 2018 16:06:49 GMT

Good news

Re: Unlocking

Cleoriff — Wed, 24 Oct 2018 17:15:09 GMT

Great to hear @he1en

Re: Unlocking

davew — Mon, 17 Dec 2018 10:07:23 GMT

hi, can i ask how you finally resolved this? i have completed the online form but i have heard nothing. i did try the new sim, just in case, but still not supported. any info gratefully received. thanks

Re: Unlocking

jonsie — Tue, 18 Dec 2018 02:15:37 GMT

Can you help @EmilieT?

Re: Unlocking

EmilieT — Tue, 18 Dec 2018 09:28:23 GMT

Hi @davew, when did you requestthe unlock? It can take a couple of days to be processed, but if you've been waiting for a while of course we can look into it

Thanks @jonsie for the mention!