topic Re: Unlocking in Apple

Unlocking

Foxhole — Tue, 25 Sep 2018 11:31:15 GMT

How do I unlock IPhone on O2.?

Have found many links but all of them return me to main page of O2 web site.

Re: Unlocking

Bambino — Tue, 25 Sep 2018 11:40:35 GMT

@Foxhole O2 is having a problem with unlocking which has been going on for months. Really unacceptable. I will tag admin for them to contact you. @Marjo @Martin-O2

Re: Unlocking

Cleoriff — Tue, 25 Sep 2018 11:42:35 GMT

Hi @Foxhole

There are problems with unlocking at the moment. Have you followed the info in this guide?

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

If still having problems then I will tag @Marjo or @Martin-O2 to the thread...

Re: Unlocking

Foxhole — Tue, 25 Sep 2018 11:51:50 GMT

Do you mean creating problems with unlocking?

Should be simple process.

Re: Unlocking

Bambino — Tue, 25 Sep 2018 12:03:08 GMT

@Foxhole Yes it should be a simple process, but for the last few months it hasn't been. I'd put it down to gross incompetence.

Re: Unlocking

Cleoriff — Tue, 25 Sep 2018 12:05:15 GMT

@Foxhole wrote:
Do you mean creating problems with unlocking?
Should be simple process.

It is a simple process. However, since O2 started selling all their phones unlocked last month, the problems started at that time @Foxhole

Re: Unlocking

Foxhole — Tue, 25 Sep 2018 12:11:53 GMT

Yes , cannot provide info required to unlock as previous owner of account is deceased.sim is no longer active or working.

Re: Unlocking

Foxhole — Tue, 25 Sep 2018 12:20:55 GMT

Is there a landline number to call, don,t have an O2 phone.

Re: Unlocking

MI5 — Tue, 25 Sep 2018 12:22:47 GMT

Landline number on link http://www.o2.co.uk/contactus but you need to follow the PAYG route on our guide that has been posted above

Re: Unlocking

Bambino — Tue, 25 Sep 2018 12:55:12 GMT

@Foxhole You can also call customer service from any phone for free on 0800 032 1402.

Re: Unlocking

Foxhole — Tue, 25 Sep 2018 12:58:37 GMT

Thanks still getting no where, you need a live O2 phone to receive confirmation of ID which don,t have.

Re: Unlocking

MI5 — Tue, 25 Sep 2018 13:09:13 GMT

@Foxhole wrote:
Thanks still getting no where, you need a live O2 phone to receive confirmation of ID which don,t have.

Yes, which is why I said you need to follow the PAYG route in the guide.

Get an O2 PAYG sim and top it up, make some calls so the phone is registered on the network, then submit the request to unlock.

Re: Unlocking

Martin-O2 — Wed, 26 Sep 2018 14:50:06 GMT

Thanks for the mention @Bambino!

@Foxhole I can get someone to look into this for you and hopefully get your phone unlocked. I'll send you a quick message to grab some required information.