topic Re: Help iPhone xs max in Apple

Help iPhone xs max

Lee — Fri, 21 Sep 2018 16:27:43 GMT

Looking for HELP...I received my new iPhone xs max today but it will not connect to iTunes on my Mac..It just keeps saying cannot connect because the phone doesn’t have permission??i am completely at a loss to what to do

Re: Help iPhone xs max

Anonymous — Fri, 21 Sep 2018 16:37:25 GMT

@Lee Have you clicked on allow or trust device on your iPhone to sync it?

Re: Help iPhone xs max

Lee — Fri, 21 Sep 2018 16:41:39 GMT

Yes the Mac asks the phone to trust the computer but when we click trust on the phone and continue on the Mac it says this phone cannot be connected as it does not have permission??

Re: Help iPhone xs max

Lee — Fri, 21 Sep 2018 16:43:33 GMT

5:41 PM
Yes the Mac asks the phone to trust the computer but when we click trust on the phone and continue on the Mac it says this phone cannot be connected as it does not have permission??

Re: Help iPhone xs max

Anonymous — Fri, 21 Sep 2018 18:34:01 GMT

@Lee This link from Apple should help

https://support.apple.com/en-us/HT204095

Re: Help iPhone xs max

Lee — Fri, 21 Sep 2018 19:05:58 GMT

Great thank you so much.Il have a look at it now!

Re: Help iPhone xs max

Anonymous — Fri, 21 Sep 2018 19:12:11 GMT

@Lee You are welcome

Re: Help iPhone xs max

Marjo — Wed, 26 Sep 2018 09:42:43 GMT

Hi @Lee! I hope you're having a good week and enjoying your new phone! I just wanted to check if everything went ok and if you found the link above posted by @Anonymous helpful?