topic Re: How to unlock an iPhone that is locked to O2 for use with BT sim? in Apple

How to unlock an iPhone that is locked to O2 for use with BT sim?

PlainJane — Mon, 17 Sep 2018 12:53:18 GMT

Help please

I have an old iPhone that was locked to the O2 carrier five years ago. I have been on the GiffGaff network for as long. Now I want to change to BT mobile -

I have a BT sim, and can't get it to work in my phone, although GiffGaff says it has ported the number to BT.. My iPhone 4 says the carrier is O2 - how do I get O2 to unlock the iPhone please?

Re: How to unlock an iPhone that is locked to O2 for use with BT sim?

Bambino — Mon, 17 Sep 2018 13:03:20 GMT

@PlainJane Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

There have been problems of late with unlocking, so I will also tag admin @EmilieT. She may also be able to assist you.

Re: How to unlock an iPhone that is locked to O2 for use with BT sim?

EmilieT — Tue, 18 Sep 2018 08:21:23 GMT

Hi @PlainJane, and welcome to the forum! I hope the link @Bambino shared above clarifies the steps you need to follow, but please do let us know if you have any additional questions