topic Unlock iPhone after o2 account ported to another provider in Apple

Unlock iPhone after o2 account ported to another provider

Dreamer — Sat, 15 Sep 2018 12:26:49 GMT

Hi, I've recently ported my number out to another provider, and have been trying to use the manual form to unlock my iPhone 7.

Currently the form is throwing an error when I submit, and I'm unsure if my request to unlock has been processed. I can't use the MyO2 app, as the login screen fails with a "no billing account" error.

Can anyone suggest who cn check the status of my unlock request and confirm if it's been submitted sucessfully - I appreciate there is a delay/wait time for sucessful requests to go live.

Thanks.

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 12:30:30 GMT

@Dreamer if your number port is successfully completed then it may not be able to be unlocked by O2. There have been recent problems with unlocking that our community admin @EmilieT has been looking into for customers. She will be back here on Monday read this link in the meantime

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Unlock iPhone after o2 account ported to another provider

Cleoriff — Sat, 15 Sep 2018 12:52:11 GMT

@Dreamer

The unlock form isnt working at all in the guide above.

Log into My O2 http://www.o2.co.uk/myo2 and you will see this section

If you have problems with this then please come back and ask @EmilieT (community manager) for assistance. Best of luck

Re: Unlock iPhone after o2 account ported to another provider

blissgirl — Sat, 15 Sep 2018 13:00:09 GMT

Like the doodleing @Cleoriff hope the op gets sorted

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 13:01:49 GMT

Maybe the guide or link needs revision

Re: Unlock iPhone after o2 account ported to another provider

MI5 — Sat, 15 Sep 2018 14:20:34 GMT

Just call customer service http://www.o2.co.uk/contactus to check if it’s gone through ok or not but as said, you may need help from our community admin as o2 appear to have shut down all other means of unlocking now they are selling phones unlocked.
I guess they didn’t consider all the locked phones out there!

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 16:27:35 GMT

The LINK works for me

Re: Unlock iPhone after o2 account ported to another provider

Cleoriff — Sat, 15 Sep 2018 17:42:02 GMT

@Anonymous wrote:
The LINK works for me

Yes the link works @Anonymous the problem is, it doesn't take you to the unlock form

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 17:44:52 GMT

It does for me

Re: Unlock iPhone after o2 account ported to another provider

Cleoriff — Sat, 15 Sep 2018 18:21:09 GMT

@Anonymous wrote:
It does for me

Interesting. I used Firefox on PC, then tried Chrome on phone and PC and get the same result as I posted above..... so it isn't working at all for me....

Also the op stated it was throwing an error for them...so something is amiss somewhere...

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 19:39:09 GMT

I’m using Safari on the iPad.

It was more of a response to Mi5 stating that they might have shutdown all other ways to unlock.

Re: Unlock iPhone after o2 account ported to another provider

MI5 — Sat, 15 Sep 2018 19:44:17 GMT

It would appear that no one has had their phone unlocked since they started selling them unlocked,without forum intervention.
The forms may work, but nothing happens afterwards.

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 20:24:37 GMT

@MI5 wrote:
It would appear that no one has had their phone unlocked since they started selling them unlocked,without forum intervention.
The forms may work, but nothing happens afterwards.

Aah got ya!

So when I bought my PAYG 3310 from the O2 store they said it was locked. Were they telling pork pies then? (I’ve stuck a 3 sim in it and it appears to work but I have asked for it to be unlocked since I bought it, but I’ve had no message to confirm it’s been done)

Re: Unlock iPhone after o2 account ported to another provider

MI5 — Sat, 15 Sep 2018 20:28:47 GMT

If your Three SIM is working it's not locked.

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 21:56:28 GMT

@MI5 wrote:
If your Three SIM is working it's not locked.

But does that mean it came unlocked or has it been unlocked? Surely if it’s been unlocked I’d get a text or an email to that effect. (Unsure how unlocking works)

Re: Unlock iPhone after o2 account ported to another provider

Cleoriff — Sat, 15 Sep 2018 22:07:35 GMT

@Anonymous wrote:
@MI5 wrote:
If your Three SIM is working it's not locked.
But does that mean it came unlocked or has it been unlocked? Surely if it’s been unlocked I’d get a text or an email to that effect. (Unsure how unlocking works)

I would imagine if you bought it recently, ie August @Anonymous, then it would have been unlocked.

When @Martin-O2 made the announcement, he said it was with immediate effect.

Re: Unlock iPhone after o2 account ported to another provider

MI5 — Sat, 15 Sep 2018 22:11:12 GMT

You would have to enter a code to unlock it, so it was never locked in the first place.

Re: Unlock iPhone after o2 account ported to another provider

Anonymous — Sat, 15 Sep 2018 22:20:31 GMT

@MI5 wrote:
You would have to enter a code to unlock it, so it was never locked in the first place.

Big fibbers then! Thanks!

Re: Unlock iPhone after o2 account ported to another provider

Dreamer — Sun, 16 Sep 2018 18:12:22 GMT

Thanks guys, I'll contact the admin. Have tried to unlock it several times but nothing's working, and the link loads but then just errors.

Re: Unlock iPhone after o2 account ported to another provider

Cleoriff — Sun, 16 Sep 2018 18:16:05 GMT

@Dreamer wrote:
Thanks guys, I'll contact the admin. Have tried to unlock it several times but nothing's working, and the link loads but then just errors.

@EmilieT?