topic Re: Unlock Iphone 6 in Apple

Unlock Iphone 6

Alberto — Sun, 09 Sep 2018 20:59:29 GMT

I`m tried unlock my o2 Iphone 6 but didn`t work. Could someone help me?

Re: Unlock Iphone 6

jonsie — Sun, 09 Sep 2018 21:05:57 GMT

I'll mention @Marjo who will more than likely message you for more info tomorrow. Thyere is a problem right now unlocking going through the normal procedure.

Re: Unlock Iphone 6

Cleoriff — Sun, 09 Sep 2018 21:15:52 GMT

It's a problem, like many others, which has gone on for a long time without a fix.

Honestly, it's a simple enough thing to do, but it needs our community managers to intervene to get this done quickly.

We probably need to ask why O2 aren't in any hurry to process an unlock and why there is such a backlog?

I just feel sorry for those people who don't come to the forum.

I also feel just as sorry for @EmilieT and @Marjo who have to add this task to their other duties.

Re: Unlock Iphone 6

Anonymous — Sun, 09 Sep 2018 21:56:06 GMT

I have a nasty feeling this backlog is since they announced that all o2 phones are to come factory unlocked

Re: Unlock Iphone 6

Cleoriff — Sun, 09 Sep 2018 22:16:30 GMT

@Anonymous wrote:
I have a nasty feeling this backlog is since they announced that all o2 phones are to come factory unlocked

You are probably right @Anonymous though I still can't see why. Unless it's to encourage folk to buy a new phone?

Re: Unlock Iphone 6

EmilieT — Mon, 10 Sep 2018 07:48:27 GMT

Good morning @Alberto and thanks for your Private Message! I've just replied to it now, and if you could come back to me with a few more details we'll try and get this sorted for you

Cheers @jonsie and @Cleoriff for the mentions

Re: Unlock Iphone 6

Alberto — Mon, 10 Sep 2018 09:41:50 GMT

Thank you very much Emilie!

You solved my problem in a just few hours.

Excellent customer service!

Best regards

Alberto

Re: Unlock Iphone 6

Cleoriff — Mon, 10 Sep 2018 09:54:32 GMT

Pleased to hear it's all sorted now @Alberto and yes well done @EmilieT

Re: Unlock Iphone 6

EmilieT — Mon, 10 Sep 2018 10:41:36 GMT

Great news, thanks for the update @Alberto and glad we coud help

Re: Unlock Iphone 6

jonsie — Tue, 11 Sep 2018 00:01:48 GMT

Brilliant @Alberto, glad we could help