topic Re: Work Anywhere web pages don't work. in Apple

Work Anywhere web pages don't work.

psykix — Tue, 20 Jun 2017 09:19:21 GMT

Just received 10.5 iPad Pro, and tried to get the Office 365 Personal package.

Entering the details on o2.co.uk/workanywhere just keeps giving an invalid code message - even though the only 2 required bits of information on the first page are an email address and a captcha.

Dunno if someone can raise the issue?

Cheers 🙂

Re: Work Anywhere web pages don't work.

MI5 — Tue, 20 Jun 2017 09:25:22 GMT

I'll tag @Martin-O2 as we are all just customers like yourself.

Re: Work Anywhere web pages don't work.

Martin-O2 — Tue, 20 Jun 2017 09:52:20 GMT

Thanks @MI5 @psykix I'll raise this with the rest of the team for you. I'll let you know once I get a response or if I need more info from you.

Re: Work Anywhere web pages don't work.

psykix — Tue, 20 Jun 2017 10:07:56 GMT

Thanks!

Re: Work Anywhere web pages don't work.

Martin-O2 — Tue, 20 Jun 2017 10:20:20 GMT

@psykix wrote:

Thanks!

No worries

Re: Work Anywhere web pages don't work.

madasaf1sh — Tue, 20 Jun 2017 11:56:13 GMT

It does say to wait 48hrs from delivery before trying to use your email address, hence you had it delivered today and it doesnt work..

I would try again on Thursday.

1.2 O2 Refresh eligibility criteria will apply which includes, but is not limited to, being a UK resident and being over 18.
1.3 Customers must wait 48 hours before registering their email address on www.workanywhere.o2.co.uk
1.4 Customer will then receive an email with a username and password 15 days after registration to activate their Microsoft Subscription.

Re: Work Anywhere web pages don't work.

Martin-O2 — Tue, 20 Jun 2017 12:59:00 GMT

That's a good point @madasaf1sh I'll still look into this my end in case of any issues with the page but it's definitely worth re-trying periodically.

Re: Work Anywhere web pages don't work.

psykix — Thu, 22 Jun 2017 11:22:20 GMT

I didn't see anything about the 48 hour period - now I've looked on the bottom of the leaflet and can see it's there!

Anyway, tried again today, and still gives the same error.

Re: Work Anywhere web pages don't work.

MI5 — Thu, 22 Jun 2017 11:38:45 GMT

I'd give customer services a call now http://www.o2.co.uk/contactus

Re: Work Anywhere web pages don't work.

Martin-O2 — Fri, 23 Jun 2017 10:36:52 GMT

Hi @psykix I've checked with the rest of the O2 team and there are currently no issues with the Work Anywhere website so it seems this issue is unique to you. I'd echo @MI5's suggestion and advise you give customer services a call so they can take a look and see what's going wrong.

Re: Work Anywhere web pages don't work.

psykix — Fri, 23 Jun 2017 11:54:26 GMT

I've tried that - complete waste of time.

He sent me a link for a gift of a speaker.

When I explained again, he left me on hold for AGES, and then when he came back, told me to use the email address associated with the iCloud account. Well the email is one and the same for O2 and iCloud.

I HATE having to ring O2 - god knows why I persist with them!

I'll email the exec office - that's the only way I ever get anywhere with O2.

Re: Work Anywhere web pages don't work.

MI5 — Fri, 23 Jun 2017 12:21:30 GMT

Try a complaint through resolver?
http://www.resolver.co.uk/

Re: Work Anywhere web pages don't work.

madasaf1sh — Mon, 26 Jun 2017 07:32:19 GMT

Again, read the website it tells you who to contact if you have any issues with the offer.. in black and white

https://workanywhere.o2.co.uk/contact/

No wonder the CS staff dont know much about it, its been run by Kondor..

"Contact Us
If you have any queries relating to workanywhere.o2.co.uk, our products and services or would like some further information, please contact us using the form below.
Please provide as much information as possible relating to the nature of your enquiry. Once you have completed the form, please click the 'Submit' button. You will then see a copy of the message that you have sent us.
NOTE:
If you have an enquiry regarding an accessory purchased or displayed on this site please use the contact form below.
By Email: customerservices@kondor.co.uk
By Mail: Please feel free to write to us at the following address:
O2 office 365 redemption Customer Services
Kondor Headquarters
Christchurch Business Park
The Runway
Christchurch
BH23 4FL
If you have a question, fill out the form below and we will get back to you as soon as possible"

Re: Unable to claim Office 365 offer after purchasing iPad pro

Anonymous — Wed, 22 Nov 2017 19:13:10 GMT

I purchased my iPad Pro in September this year and the main reason I chose to do this was due to the free Microsoft Office offer. I have tried numerous times to get me free subscription but have been unable to do so. Each time I submit my details I am told that my email address cannot be found or sverified. I have used the same email that is registered with both my O2 mobile phone and my cellular contract with my new iPad Pro. It is also the same email I use for all my Apple subscriptions so should be verifiable. Please can you help me redeem this offer as it was the main reason in taking out the two year contract for my iPad Pro 10.5 inch 256GB. The Microsoft Office subscription is desperately needed by both myself and my partner (who shares this iPad) and I would like to avoid paying for a subscription that was offered as a bonus. Thank you

Re: Unable to claim Office 365 offer after purchasing iPad pro

Cleoriff — Wed, 22 Nov 2017 21:06:42 GMT

@Anonymous

Have you seen the post above yours by @madasaf1sh? It clearly explains the promotion is run by Kondor and it's them you should be contacting...

https://workanywhere.o2.co.uk/contact/

I have no idea why they can't verify your email address, so you may have to discuss this with O2 https://www.o2.co.uk/contactus

Re: Work Anywhere web pages don't work.

Molly — Sat, 18 Aug 2018 07:54:53 GMT

Looking for help on this myself, as it keeps telling me my email is not recognised. So tried the on line chat, they told me to ring 02, spoken to 02, after no help whatsoever, she told me to ring Microsoft office, and 02 would call me back to find out if they could help, telephones Microsoft they told me they were unaware of any promotions. Still waiting for a call back from 02 🤔🤔🤔

Re: Work Anywhere web pages don't work.

Molly — Sat, 18 Aug 2018 07:56:25 GMT

Should point out I have without success contacted Kondor

Re: Work Anywhere web pages don't work.

MI5 — Sat, 18 Aug 2018 08:19:50 GMT

I'll tag @Martin-O2 as I believe he is checking on this for another customer already.
He'll be in touch on Monday.

Re: Work Anywhere web pages don't work.

Martin-O2 — Mon, 20 Aug 2018 11:11:11 GMT

Cheers for mentioning me @MI5!

@Molly I'll need a few details from you in order to look into this so will drop you a quick message. Please get back to me when you have a minute.

Re: Work Anywhere web pages don't work.

Molly — Mon, 20 Aug 2018 17:14:39 GMT

I have private messaged you with the information. Kondor have been in touch this afternoon via email, but still no success as to yet. 😮