topic Re: unlocking a phone in Apple

unlocking a phone

Smitty — Mon, 13 Aug 2018 17:44:54 GMT

Hi all,

Anyone else experienced the 'we need to ask Apple for permission to unlock your old iphone for use with another carrier' line?

Today I was text chatting to O2 and had an Apple advisor on the phone sharing my screen so she could see the conversation. Both she and her upline said 'never heard of this - your carrier has to unlock your phone not us'

I get the 72hr rule - actually I dont! This is 2018 and I expect O2 has the capability to unlock my old phone instantly if they choose to - feels to me like an attempt to get me to stay with O2 which is ironic seeing as my new phone is on a new tariff with them anyway!!

Be interested to hear if I am alone in this farce or have others experienced similar?

Re: unlocking a phone

MI5 — Mon, 13 Aug 2018 17:50:21 GMT

Never heard of that at all although someone else has reported problems getting their iPhone unlocked today so there is maybe a system issue currently?
@EmilieT are there any problems currently?

Re: unlocking a phone

Amanda — Mon, 13 Aug 2018 18:17:19 GMT

I am having the same problem with o2, empty promises, I will be putting in an official complaint then I will be contacting ofcom to report them.

Re: unlocking a phone

Smitty — Mon, 13 Aug 2018 20:35:31 GMT

thanks - that will make two of us then.

will update the post if anything changes

Re: unlocking a phone

Amanda — Tue, 14 Aug 2018 07:48:46 GMT

Well nothing has changed, so I have put in an official complaint! I am ringing ofcom today to lodge an official complaint against o2! My contract ends 3rd September, what I don't want to be lumbered with is them giving me a new contract, I've already signed up with vodaphone, but can't use their sim! Received a PAC code from o2 but since my phone is locked cannot do anything!

Re: unlocking a phone

MI5 — Tue, 14 Aug 2018 08:01:16 GMT

Just to let you know, but OFCOM won't do anything until you have reached deadlock (if it goes that far) with O2.

Re: unlocking a phone

Amanda — Tue, 14 Aug 2018 08:13:10 GMT

Ok thanks for the advice, getting very frustrated, I believe a need a NUC code off them, is this correct?

Re: unlocking a phone

Cleoriff — Tue, 14 Aug 2018 08:16:05 GMT

@AmandaHave you also got an iPhone?

Re: unlocking a phone

MI5 — Tue, 14 Aug 2018 08:28:57 GMT

@Amanda wrote:
Ok thanks for the advice, getting very frustrated, I believe a need a NUC code off them, is this correct?

Yes, correct but just more commonly known as an unlatching code.

Re: unlocking a phone

MI5 — Tue, 14 Aug 2018 08:31:43 GMT

@Cleoriff wrote:
@AmandaHave you also got an iPhone?

Yes, her posts are here https://community.o2.co.uk/t5/Pay-Monthly/Unlocking-code-fiasco/m-p/1145587#M155016

Re: unlocking a phone

Amanda — Tue, 14 Aug 2018 08:37:00 GMT

Yes i have an iphone

Re: unlocking a phone

EmilieT — Tue, 14 Aug 2018 08:42:39 GMT

Hi @Smitty and @Amanda, I'm sorry to hear you're having trouble getting your iPhones unlocked. I've reached out to check if there's any system issues at the moment, and will post any update I receive here. In the meantime, if there's any progress on your end, please let us know

Thanks @MI5 for the mention!

Re: unlocking a phone

Cleoriff — Tue, 14 Aug 2018 08:41:45 GMT

@Amanda wrote:
Yes i have an iphone

Ok. I hadn't found the time to check your previous threads....

Re: unlocking a phone

Amanda — Tue, 14 Aug 2018 09:25:00 GMT

@EmilieT @Cleoriff @SmittyThere's no system problem, I spoke to them this morning, asurred me yet again that my phone will be unlocked should have been done yesterday, according to their email 72 hours!

Re: unlocking a phone

anticpated — Tue, 14 Aug 2018 11:27:49 GMT

It's the same when you remotely pick an Android phone. 72 hour time our before you can use it again.

Re: unlocking a phone

Amanda — Tue, 14 Aug 2018 11:29:52 GMT

@Smitty Have you actually got any further with o2? I have gone into my account and requested them to unlock my phone, for the 4th time, also spoke to someone, who said 24 to 48 hours and phone will be unlocked! I'm very sceptical so guess I will be back on the phone again!!!

Re: unlocking a phone

Smitty — Tue, 14 Aug 2018 14:04:27 GMT

Nope! I am waiting the 72hrs like they told me to. This runs through tomorrow at 10am but I am not hopeful.
I am hugely disappointed in O2 - this is definitely one for social media. If I hadn’t have just upgraded with them I would be looking to switch.
Totally crap service and they don’t seem to give a toss!!

Re: unlocking a phone

EmilieT — Wed, 15 Aug 2018 08:04:51 GMT

@Smitty & @Amanda

The iPhone unlocking system seem to be running fine indeed, so if after the 72 hours you're still stuck please drop me a Private Message so I can get someone to look into this with you

Re: unlocking a phone

Amanda — Wed, 15 Aug 2018 20:01:34 GMT

@SmittyI know exactly what you mean, I've already took to twitter to have a rant, not even a response! Oh i'm way past my 72 hours, what is totally annoying o2 do not own my phone! I am most certainly disappointed, I took out a new contract a few weeks ago for my daughter, wish I hadn't bothered as I'm locked in to them for two years, but I suspect the phone is locked, pretty much illegal as I bought the phone and airtime through carphone warehouse, so technically it doesn't belong to them, but I'm guessing when new sim was put in they locked it! A lesson I;ve learned if your leaving o2 get your phone unlocked well in advance, will be doing that for my son's phone! One more thing if you have recently taken out your contract and phone they aren't allowed to lock it, that's a government requirement.