topic Re: Problems with roaming in Apple

Problems with roaming

Jon — Mon, 06 Aug 2018 12:27:22 GMT

I’m currently in Spain. Everything was working fine. My contract’s coverages were working just like they would at home. However a few days ago, data, calls and texts stopped working suddenly. When I try to call someone, a voicemail saying “This option is not available. Please contact customer service.” pops up. How am I supposed to fix it if I can’t ring them? I know I could email them, but it would take too long for them to finally fix it.

Any help please?

Re: Problems with roaming

MI5 — Mon, 06 Aug 2018 12:29:42 GMT

Use live chat off this link http://www.o2.co.uk/contactus

Re: Problems with roaming

Cleoriff — Mon, 06 Aug 2018 12:31:33 GMT

Hi @Jon

If on contract you can ring them for free. Details in this link

https://www.o2.co.uk/contactus

From abroad

+44 3448090202

Free†

Re: Problems with roaming

Cleoriff — Mon, 06 Aug 2018 12:34:23 GMT

@JonIf you are able to, you should also check in MY O2 to make sure you haven't gone over your allowances

http://www.o2.co.uk/myo2

Re: Problems with roaming

MI5 — Mon, 06 Aug 2018 12:39:15 GMT

The only thing that stops when abroad is data if you use over 10gb. Everything else continues to work and is charged at your standard rates, unless your bill goes too high and triggers the anti fraud switch.

Re: Problems with roaming

Bambino — Mon, 06 Aug 2018 12:38:43 GMT

@Jon You can call customer service for free using Skype over WiFi on +44 800 032 1402.

Re: Problems with roaming

jonsie — Tue, 07 Aug 2018 01:17:54 GMT

Have you tried a simple reboot of the phone?

Re: Problems with roaming

EmilieT — Tue, 07 Aug 2018 09:11:51 GMT

Hi @Jon, have you managed to get a hold of Customer Service since you last posted, with the help of the suggestions posted above?

to the forum, and have a lovely time in Spain

Re: Problems with roaming

Jon — Sat, 11 Aug 2018 10:49:18 GMT

I’ve tried to ring them. It asked me to either enter the code that they sent me via text message, which I couldn’t receive, or answer the security question. They won’t tell me what the actual question is, meaning that I can’t exactly remember the answer.

Re: Problems with roaming

Jon — Sat, 11 Aug 2018 10:51:11 GMT

For the people talking about an excess in the use of data:
My contract covers 15gb, unlimited calls and texts. I’ve never had a problem abroad, everything just worked like it does at home. But this time for some reason everything stopped working.

Re: Problems with roaming

MI5 — Sat, 11 Aug 2018 11:04:37 GMT

You can login to your MyO2 and change your security question and answer so you know what it is when you call but if you ask them they should give you a hint to your old question.