topic Re: Masts in Apple

Masts

Anonymous — Sat, 10 Feb 2018 18:14:36 GMT

Do any other O2 customers have experience of being blatantly lied to about a mast being down?

Intrigued to know as, yet again, I am forced to approach Ofcom, as O2 pretend they have no mast issues in a small Scottish town.

Re: Masts

Anonymous — Sat, 10 Feb 2018 18:26:09 GMT

@Anonymous Keep reporting the issue via the my network app but they will not give you a timescale on repairs as they don’t give that information out

Re: Masts

MI5 — Sat, 10 Feb 2018 18:26:58 GMT

Have you checked for yourself http://status.o2.co.uk/
and made sure it's not something else causing the problem?
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088

Re: Masts

Bambino — Sat, 10 Feb 2018 18:31:29 GMT

@Anonymous This is the app @Anonymous mentioned, if you don't have it on your phone: https://www.o2.co.uk/apps/my-network

Re: Masts

MI5 — Sat, 10 Feb 2018 18:31:37 GMT

You should also go through official O2 complaints before approaching OFCOM
https://www.o2.co.uk/how-to-complain

Re: Masts

mdoswell49 — Sun, 29 Jul 2018 09:01:58 GMT

Same issue PL21 area. 4G service is intermittent, 3G the same, occasionally hit Edge. O2 supposedly fixed the problem, but it's started again.

Re: Masts

MI5 — Sun, 29 Jul 2018 09:15:45 GMT

@mdoswell49 wrote:
Same issue PL21 area. 4G service is intermittent, 3G the same, occasionally hit Edge. O2 supposedly fixed the problem, but it's started again.

Use the MyNetwork app to report the problem to O2 https://www.o2.co.uk/apps/my-network