topic Re: Visual Voicemail not working (tried STATE to 9011) in Apple

Visual Voicemail not working (tried STATE to 9011)

MajorMojo — Wed, 06 Jun 2018 08:54:24 GMT

Hi.

I broke my iPhone 6s a couple of weeks back and Apple replaced it for me. I decided NOT to restore the backup to my phone and start with a clean phone. However my Visual Voicemail isn't working.

I looked on the forum, tried texting "STATE" to 9011, turned off the phone and back on again then called my phone and left a message but still not working.

Anyone have any other suggestions?

Re: Visual Voicemail not working (tried STATE to 9011)

MajorMojo — Wed, 06 Jun 2018 09:05:30 GMT

For completeness, I tried ringing 1750, turning my phone off, leaving myself a message, turning it on again - nothing.

I have WiFi turned off. Data is working fine (including roaming) my network settings for data, visual voicemail, MMS, et al are using mobile.o2.co.uk.

Re: Visual Voicemail not working (tried STATE to 9011)

MI5 — Wed, 06 Jun 2018 09:05:37 GMT

Hi @MajorMojo

Try calling customer services on 202 to check that you have the correct iData bolt on on your account.

Re: Visual Voicemail not working (tried STATE to 9011)

MajorMojo — Wed, 06 Jun 2018 09:06:37 GMT

I can do but I have been on o2 for years and it was working fine on my previous iPhone 6s and the 6 before that...

Re: Visual Voicemail not working (tried STATE to 9011)

MI5 — Wed, 06 Jun 2018 09:22:39 GMT

Just noticed your post above and your apn needs to be "idata.o2.co.uk"

Re: Visual Voicemail not working (tried STATE to 9011)

jonsie — Wed, 06 Jun 2018 16:01:01 GMT

Definitely need idata bolt on and idata settings on the phone. Sounds like the phone settings. ...

Re: Visual Voicemail not working (tried STATE to 9011)

EmilieT — Thu, 07 Jun 2018 09:51:22 GMT

Hi @MajorMojo, did you get your Visual Voicemails working now? Were the data bolt, settings or apn the issue?