topic Unlock a New Phone in Apple

Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 12:17:20 GMT

Hello all

Sorry, bit wordy but its an odd situation

I have recently bought a brand new iPhone from a private seller who was told by O2 they'd unlocked it. Long story short, the seller couldnt get on with it & wanted Android so the phone contract has been paid off in full. It now appears the phone is still locked & neither me or the seller seem to be able to get any sense from O2 how to unlock it. We are getting completely contradicting information from the (un)helpful agents. The latest information I have had is the phone has not been used (its brand new!) so no calls have been registed on the O2 network so it can't be unlocked. My understanding is the seller actually made one single long phone call to O2 to pay out the contract/phone & request the original unlocking but this call has not been logged. We have screen shots of all the "chats" where agents acknowledge the IMEI number is locked to O2.

I really not sure where to take it from here. I think some calls need to be made from the phone using an O2 SIM before it can be unlocked but the seller is 500 miles away so I can't just pop round.

I'd be grateful for any suggestions.

Many thanks

NAB1

Re: Unlock a New Phone

MI5 — Fri, 01 Jun 2018 12:38:53 GMT

Phone has to be used on the O2 network for a day or two then follow this help https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Unless you already have an o2 sim you can use you'll need a PAYG sim https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Get the classic pay as you go one.

Re: Unlock a New Phone

Cleoriff — Fri, 01 Jun 2018 12:39:35 GMT

Hi @NAB1 Advice on unlocking here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Although if its a PAYG phone it needs to have been on the O2 network for 12mths (except iPhones) before they can be unlocked. Actually the seller should probably have got the phone unlocked before he sold it....unless you knowingly bought it locked?

Re: Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 12:51:25 GMT

Thanks, as I suspected. I can steal my sons pay monthly contract SIM.
When you say a day or two, does that mean a few call in this time or just have the phone switched on so its on teh network?

Re: Unlock a New Phone

Anonymous — Fri, 01 Jun 2018 12:53:56 GMT

A few calls i would think then the phone number will be registered on their system

Re: Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 12:54:00 GMT

It was Pay Monthly & no, it was advertised as Unlocked complete with chat transcript from O2 confirming this. It now appears the agent who confirmed the phone was unlocked was not being truthful

Re: Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 13:04:12 GMT

Cheers, over a few days or just some calls that would be classed as payable from his allowance?

Re: Unlock a New Phone

MI5 — Fri, 01 Jun 2018 13:03:18 GMT

Just put his sim in it for a day and make a couple of calls.
Look in his MyO2 to see if it shows your phone and when it does, just press the unlock now under device details.

Re: Unlock a New Phone

jonsie — Fri, 01 Jun 2018 13:04:30 GMT

Yes it would. You need to make a few calls from his allowance. Once registered he can unlock it in My O2 (his) whilst the sim is in the phone and the IMEI is showing.

Re: Unlock a New Phone

Anonymous — Fri, 01 Jun 2018 13:06:18 GMT

@NAB1 wrote:
It was Pay Monthly & no, it was advertised as Unlocked complete with chat transcript from O2 confirming this. It now appears the agent who confirmed the phone was unlocked was not being truthful

Live chat are extremely unreliable & notorious for inaccurate information

Re: Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 13:07:56 GMT

Brilliant, I'll try that then.

We've been talking to O2 for over a week now & everytime they give us a different solution which doesnt work. We're now into hour 60 of teh thrid lot of "please wait 72 hours for it to unlock"

Re: Unlock a New Phone

jonsie — Fri, 01 Jun 2018 13:08:11 GMT

@Anonymous wrote:
@NAB1 wrote:
It was Pay Monthly & no, it was advertised as Unlocked complete with chat transcript from O2 confirming this. It now appears the agent who confirmed the phone was unlocked was not being truthful
Live chat are extremely unreliable & notorious for inaccurate information

No surprise there......

Re: Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 13:08:56 GMT

Hehe, got that. We've got pages of screenshots to show it

Re: Unlock a New Phone

jonsie — Fri, 01 Jun 2018 13:10:16 GMT

@NAB1 wrote:
Brilliant, I'll try that then.
We've been talking to O2 for over a week now & everytime they give us a different solution which doesnt work. We're now into hour 60 of teh thrid lot of "please wait 72 hours for it to unlock"

Good luck but you won't have a problem by following the advice by @MI5

Re: Unlock a New Phone

MI5 — Fri, 01 Jun 2018 13:10:18 GMT

@NAB1 wrote:
Brilliant, I'll try that then.
We've been talking to O2 for over a week now & everytime they give us a different solution which doesnt work. We're now into hour 60 of teh thrid lot of "please wait 72 hours for it to unlock"

Once it's been accepted it literally only takes a couple of hours to get it unlocked.

Re: Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 13:11:48 GMT

Ahh, sawasdee khrap

Any idea roughly how long it'll take before MyO2 will show the IMEI & then the unlock process will happen?

This phone had to be a birthday present for wifey didnt it

Re: Unlock a New Phone

MI5 — Fri, 01 Jun 2018 13:15:43 GMT

It should update in your MyO2 by tomorrow and the unlock is usually very quick.
Call customer service if it doesn't update or you can enter the IMEI number manually in MyO2 as long as the phone is on the network, that will work too.

Re: Unlock a New Phone

jonsie — Fri, 01 Jun 2018 13:17:51 GMT

ด้วยความยินดีอย่างยิ่ง

A day should see it registered after a few calls. The system updates at midnight.

Re: Unlock a New Phone

NAB1 — Fri, 01 Jun 2018 13:35:06 GMT

Thanks everyone.
I'll pop The Boys SIM in wifey's phone when I get home & just make a few calls to my EE phone throughout the evening. I'll post up the solution when it happens.
Cheers all

Re: Unlock a New Phone

Cleoriff — Fri, 01 Jun 2018 13:52:37 GMT

Best of luck @NAB1