topic Re: How do I unlock an iPhone purchased from Carephonewarehouse? in Apple

How do I unlock an iPhone purchased from Carephonewarehouse?

colblimp — Sat, 05 May 2018 15:46:26 GMT

I have an iPhone 6s and it was purchased from CPW on an o2 contract. I had two purchased at the same time and wanted to move to EE. I followed the instructions and one phone was unlocked and the other came back with the following message:-

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

Any ideas?

Re: How do I unlock an iPhone purchased from Carephonewarehouse?

MI5 — Sat, 05 May 2018 16:16:59 GMT

O2 can unlock any iPhone locked to o2 regardless of where it came from.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

I would call customer service and speak to a uk advisor for help and clarification http://www.o2.co.uk/contactus

Re: How do I unlock an iPhone purchased from Carephonewarehouse?

jonsie — Sat, 05 May 2018 16:49:38 GMT

Definitely call them, it's easily sorted out over the phone.

Re: How do I unlock an iPhone purchased from Carephonewarehouse?

EmilieT — Wed, 09 May 2018 10:13:22 GMT

Did you make any progress on this since you last posted @colblimp ?

Welcome to the forum