topic Re: Unlock o2 outside UK NIGHTMARE in Apple

Unlock o2 outside UK NIGHTMARE

BuggedOtwo — Sat, 28 Apr 2018 09:56:31 GMT

I move in to Germany month ago and trying to unlock my phone since then. At beginning i feelt lucky that 12 months of penalty for buying phone in o2 uk store have passed (that I didn't knew about) and I could finaly unlock my device. After i paid 15£ for unlock I got code that did not work. I email back for help about the issue and instead I got automatic massage with same code 3 times. After that I spoke with guru online and he explained that my device is already unlocked but to finish unlock I need to use UK sim card and than enter the code because it won't work witch sim cards out side UK (Funny thing because my friend have unlock his device a year ago same way I was doing it, he use German o2 sim to unlock UK o2 phone). Now I got problem cuz I don't know anybody with uk sim card. And I need to order it from UK for 10£ plus delivery. And after all this bugs I got no guarantee it will work because now when I log in to my o2 app in unlock menu "your phone is being unlocked enter code" is no longer visible instead it says you need 15£ balance to unlock it... Again!

Re: Unlock o2 outside UK NIGHTMARE

MI5 — Sat, 28 Apr 2018 10:15:18 GMT

You don’t get a code to unlock an iPhone. Once done, you just put a new sim in it. iPhones are also exempt from the 12 month rule https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlock o2 outside UK NIGHTMARE

darrengf — Sat, 28 Apr 2018 23:29:54 GMT

@MI5 @BuggedOtwo

As MI5 has said, place a different sim in, it will first connect the a network in the back ground, then will ask you for your Apple ID password. This is to ensure phone is yours.

Couple of things to note.

you must insert a sim that is able to work in the country your in and has Data on it.

if you sim doesn’t have any Data, the unlock will fail. The sim has to have data to retrieve the command from the Apple system to unlock the phone.

its also better if you connect to WiFi as the unlock is then sent over Wi-fi.

You never get unlock codes for Apple as they do not exist.

How the networks unlatch the phone is place your IMEI that you have provided in the Apple system, the system is then what unlatched your phone.

couple of other points to know.

to unlock any phone, it must have first been used on the original network purchase on.

so if the iPhone is an o2 U.K. one, you must have used it on o2 U.K. you must have made call, sent sms and used data. This is because the networks have to see the phone on the system to be able to unlock it.

When was the phone last used in the U.K. also what codes are being provided is this from o2 U.K.

if You haven’t used you iPhone in U.K. for a while then you may not be able to unlock it as it may have dropped of the system.

using a o2uk sim in Germany or outside the U.K., will not show on the o2 U.K. system. You have to use o2 U.K sim in iPhone in UK on o2.

Good luck

Re: Unlock o2 outside UK NIGHTMARE

jonsie — Sat, 28 Apr 2018 23:46:48 GMT

Wht exactly is a guru as defined in the O2 dictionary?

Re: Unlock o2 outside UK NIGHTMARE

Cleoriff — Sun, 29 Apr 2018 06:22:50 GMT

I might suggest that these facts about unlocking an iPhone be added to @MI5's Unlock Guide?

I have never owned an iPhone so am unaware that they are 'exempt from the 12 month rule'

Or indeed, that you don't receive an unlock code. It's done from Apple servers using your Apple ID.

This is not a criticism of the excellent guide, it just seems incomplete without this additional info? #justsaying

Re: Unlock o2 outside UK NIGHTMARE

MI5 — Sun, 29 Apr 2018 09:02:18 GMT

It is also compounded by the fact that that the instructions you receive from O2 to complete the process are wrong too.

Re: Unlock o2 outside UK NIGHTMARE

Cleoriff — Sun, 29 Apr 2018 09:51:50 GMT

If that's the case, even more reason for the guide to be updated so it's giving the all the correct comprehensive information? (Maybe the CS advisors should take a look at it as well!! )

Re: Unlock o2 outside UK NIGHTMARE

darrengf — Sun, 29 Apr 2018 14:34:10 GMT

I would agree.

I unlock loads of android and Apple iPads and iPhones etc. Apple devices are the easiest to do and o2 instructions are sent via a sms telling you what to do,

i just got got a sms 2 weeks ago for iPhone 8 unlock.

the instructions are clear too as they have recently been updated.

you iphone is now unlocked to work on any network. However to finish the unlocking procedure you must insert another SIM card and connect to Apple to complete the unlock process.

the message used to say iTunes. But you have not needed iTunes in 4-5 years to unlock.

o2 are also the quickest network to unlock too,

you never ever will get a code as they don’t exisit.

I’m happy to right about the process. Just let me know.

@jonsie O2 Guru mmmm. Hard to say

Re: Unlock o2 outside UK NIGHTMARE

MI5 — Sun, 29 Apr 2018 14:54:25 GMT

The only addition to the guide needed is the clarification of the iPhone process to complete the unlock.
I'll do it if @Marjo can give me editing rights next week.

Re: Unlock o2 outside UK NIGHTMARE

BuggedOtwo — Tue, 01 May 2018 17:17:53 GMT

I have Sony Xperia x compact powered by android, bought it in o2 uk store. I need to wait 12 months before I can unlock my device. I need a code in order to unlock it and I need to pay 15£ for it.

Please don't spam topic with guides from o2 page unless you have constructive solution to this problem. Because I suspect I am not the only one with such problems 🤔 in 2018 is o2 new updates. thank you.

Re: Unlock o2 outside UK NIGHTMARE

MI5 — Tue, 01 May 2018 17:20:50 GMT

@BuggedOtwo wrote:
I have Sony Xperia x compact powered by android, bought it in o2 uk store. I need to wait 12 months before I can unlock my device. I need a code in order to unlock it and I need to pay 15£ for it.

Please don't spam topic with guides from o2 page unless you have constructive solution to this problem. Because I suspect I am not the only one with such problems 🤔 in 2018 is o2 new updates. thank you.

How are we to know you bought a PAYG Android phone when you posted in the Apple section?

Re: Unlock o2 outside UK NIGHTMARE

Cleoriff — Tue, 01 May 2018 17:27:07 GMT

Personally I object to being told 'not to spam the topic with guides'. @BuggedOtwo

In the Unlock Guide, the process of unlocking a PAYG phone is quite clear!

Re: Unlock o2 outside UK NIGHTMARE

BuggedOtwo — Tue, 01 May 2018 18:31:14 GMT

Sorry I didn't knew there are apple sections in this forum XD I just continue "unlock out side UK" topic from few years ago that I Google it...

Re: Unlock o2 outside UK NIGHTMARE

MI5 — Tue, 01 May 2018 18:43:55 GMT

Are you coming back to the UK at anytime?

Re: Unlock o2 outside UK NIGHTMARE

BuggedOtwo — Tue, 01 May 2018 18:55:43 GMT

Not realy. Don't have a reason and my phone is not enough

Re: Unlock o2 outside UK NIGHTMARE

MI5 — Tue, 01 May 2018 19:03:15 GMT

Then all I can suggest is that you visit a local repair shop or market stall if you want your phone unlocking quickly.

Re: Unlock o2 outside UK NIGHTMARE

BuggedOtwo — Tue, 01 May 2018 19:16:53 GMT

So there are other ways to do it? (ignored the fact that I have already paid 15£ for unlock)

Re: Unlock o2 outside UK NIGHTMARE

MI5 — Tue, 01 May 2018 19:27:54 GMT

Yes, of course
A local phone repair shop or buy a code off ebay etc.
I'd also ask O2 for my £15 back as they have failed to unlock your phone for you.