topic got new phone but still have the old one on airtime in Apple

got new phone but still have the old one on airtime

scottashworth — Fri, 27 Apr 2018 01:05:10 GMT

I have just got a new phone,I thought I had upgraded from my old one but I have a new number and still paying airtime for my old one,can i still get my old number or do I have to keep the new one and if so how do I cancel the airtime on my old phone

Re: got new phone but still have the old one on airtime

jonsie — Fri, 27 Apr 2018 01:10:41 GMT

Call customer service and ask them to transfer your old number to the new account. That will automatically end your old account and generate the final bill. Do not use live chat for this.

More information here but you need only call customer service.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: got new phone but still have the old one on airtime

EmilieT — Tue, 01 May 2018 08:24:30 GMT

Hi @scottashworth, how are you getting on with this? Let us know if you made any progress or have additional questions