topic Re: Order still 'in progress' ? in Apple

Order still 'in progress' ?

milly1 — Thu, 26 Apr 2018 10:24:15 GMT

Ordered a iPhone 8 Plus yesterday about 9pm to be delivered to my nearest store for pick-up today. Still showing as in progress?

Re: Order still 'in progress' ?

Anonymous — Thu, 26 Apr 2018 10:29:00 GMT

@milly1 It may not be in stock as o2 don’t have a live stock system. You won’t know until you receive a dispatch email. Call customer service to see what’s happening

https://www.o2.co.uk/contactus

Re: Order still 'in progress' ?

milly1 — Thu, 26 Apr 2018 10:31:46 GMT

@Anonymous I went onto live chat and the person I spoke to said I should get an very shortly saying that it will be there. That was about 2 hours ago though.

Re: Order still 'in progress' ?

Cleoriff — Thu, 26 Apr 2018 10:37:23 GMT

Always best to speak to someone as opposed to live chat @milly1

Bottom line unless you get an email re the phone has been dispatched it wont be coming today. Once you get this dispatch email you can track it via My O2 https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Re: Order still 'in progress' ?

jonsie — Thu, 26 Apr 2018 10:39:59 GMT

Invariably 'in progress' should read 'out of stock'. Call them, don't rely on live chat.

Re: Order still 'in progress' ?

Cleoriff — Thu, 26 Apr 2018 10:40:27 GMT

@milly1You could also ring the store to see if it's arrived or if they are expecting it....

Re: Order still 'in progress' ?

Anonymous — Thu, 26 Apr 2018 11:48:47 GMT

@milly1 Live chat are extremely unreliable & known to give false or inaccurate information

Re: Order still 'in progress' ?

milly1 — Thu, 26 Apr 2018 12:13:58 GMT

Okay thank you everyone

Re: Order still 'in progress' ?

Anonymous — Thu, 26 Apr 2018 13:36:03 GMT

You are very welcome @milly1 & welcome to the forum

Re: Order still 'in progress' ?

jonsie — Thu, 26 Apr 2018 17:22:33 GMT

Hope you get sorted soon @milly1 😀

Re: Order still 'in progress' ?

Cleoriff — Thu, 26 Apr 2018 17:28:27 GMT

Best of luck @milly1

Re: Order still 'in progress' ?

EmilieT — Tue, 01 May 2018 15:44:27 GMT

Any progress since you last posted @milly1? Did you get your new exciting iPhone 8 Plus?

Re: Order still 'in progress' ?

milly1 — Tue, 01 May 2018 15:51:02 GMT

Yes thank you sorted and received!!

Re: Order still 'in progress' ?

Cleoriff — Tue, 01 May 2018 16:00:15 GMT

Good to hear @milly1

Re: Order still 'in progress' ?

jonsie — Wed, 02 May 2018 23:39:27 GMT

Good to know @milly1