topic Re: Unlocking iPhone X in Apple

Unlocking iPhone X

AndrisAlex — Wed, 25 Apr 2018 12:50:24 GMT

Hi.

I am a bit confused how to go about with my new phone i received today. I got it by winning a raffle at work since we had a "farewell" party. And the phones that where up for grabs have been donated by O2. So today i found that it's locked to O2 network and I`m on 3. Got through the boot sequence and all with a PAYG sim i just bought, but when trying to use my 3 sim it asks to activate the phone and obviously fails.

Long story short - how would i go about getting it unlocked if I`m not even an O2 customer?

Any help much appreciated.

Re: Unlocking iPhone X

Cleoriff — Wed, 25 Apr 2018 12:55:56 GMT

Hi @AndrisAlex

You can get it unlocked by following this guide https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Congratulations on your win and welcome to the forum

Re: Unlocking iPhone X

AndrisAlex — Wed, 25 Apr 2018 13:01:27 GMT

Hi Cleoriff.

Thanks for reply and welcome. So it means i would have to top up the O2 sim i bought and make an account before i can do that?

Re: Unlocking iPhone X

MI5 — Wed, 25 Apr 2018 13:08:02 GMT

You need to top up the PAYG sim with £20 but make sure you are on the classic PAYG tariff or else the top up will disappear immediately.
Once topped up, create a MyO2 account and make some calls to register the phone on the network.
Once your MyO2 shows the phone under device details you can submit the unlock request.
Make sure you have £15 credit remaining at this point.

Re: Unlocking iPhone X

Cleoriff — Wed, 25 Apr 2018 13:11:20 GMT

Mmmmm... if it's PAYG there are different rules for unlocking an O2 phone.

PAYG phones need to have been on the network for at least 12 months (iPhone is the exception here again which is anytime subject to the above restriction for new models).

There is a £15 unlocking fee on PAYG and the phone needs to be registered on the O2 network, so, if you have just purchased a PAYG phone which was previously supplied by O2, insert an O2 Simply PAYG SIM free sim and top up £20. Make a few calls to register the phone and ensure you have at least £15 credit remaining then fill out the form as above manual form

You might be better applying for a 30 day sim only contract which would mean you could get it unlocked more quickly https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P30D

Edited to add correct link for 30 day sim only tariff

Re: Unlocking iPhone X

MI5 — Wed, 25 Apr 2018 13:12:34 GMT

iPhones are excluded from the 12 month rule so you can go ahead and unlock immediately.

Re: Unlocking iPhone X

Cleoriff — Wed, 25 Apr 2018 13:15:51 GMT

Though the 30 day sim only tariff is also an option.

Re: Unlocking iPhone X

AndrisAlex — Wed, 25 Apr 2018 13:17:21 GMT

Thanks for the info guys, will get it toped up then and go ahead with unlocking.

I guess paying 20£ for a top up on a free phone isn't so bad

Thanks for the help!

Re: Unlocking iPhone X

MI5 — Wed, 25 Apr 2018 13:18:05 GMT

Just remember to cancel it but you will probably end up paying for 2 months use due to having to give 30 days notice.

Re: Unlocking iPhone X

Cleoriff — Wed, 25 Apr 2018 13:23:00 GMT

Best of luck whichever route you choose @AndrisAlex

Re: Unlocking iPhone X

Cleoriff — Wed, 25 Apr 2018 13:26:31 GMT

@AndrisAlex

Just to show some of the prices for the 30 day sim only tariff

Re: Unlocking iPhone X

MI5 — Wed, 25 Apr 2018 13:26:44 GMT

Let us know how you get on

Re: Unlocking iPhone X

AndrisAlex — Wed, 25 Apr 2018 13:31:55 GMT

Thank you Cleoriff

Re: Unlocking iPhone X

Cleoriff — Wed, 25 Apr 2018 13:46:32 GMT

@AndrisAlex wrote:
Thank you Cleoriff

No problem @AndrisAlex

Re: Unlocking iPhone X

Marjo — Fri, 27 Apr 2018 11:18:23 GMT

Hi @AndrisAlex let us know how you get on with your new phone. I'm a bit jealous!

Re: Unlocking iPhone X

AndrisAlex — Fri, 27 Apr 2018 18:26:51 GMT

Hi @Marjo , i received a classic PAYG sim today and sent a unlock request. Will keep everyone posted if i got it unlocked ok or not.

Re: Unlocking iPhone X

jonsie — Fri, 27 Apr 2018 23:08:03 GMT

@AndrisAlex wrote:
Hi @Marjo , i received a classic PAYG sim today and sent a unlock request. Will keep everyone posted if i got it unlocked ok or not.

Good luck

Re: Unlocking iPhone X

Marjo — Sat, 28 Apr 2018 11:24:51 GMT

@AndrisAlex wrote:
Hi @Marjo , i received a classic PAYG sim today and sent a unlock request. Will keep everyone posted if i got it unlocked ok or not.

Cheers for the update @AndrisAlex, as @jonsie says above - good luck!

Re: Unlocking iPhone X

AndrisAlex — Sat, 28 Apr 2018 13:24:43 GMT

Hi all.

My iphone is now unlocked Thanks to @MI5 and @Cleoriff - I`m sure getting a monthly sim would work also, but went with MI5`s suggestion.

Once again, thanks for help

Re: Unlocking iPhone X

MI5 — Sat, 28 Apr 2018 13:26:10 GMT

Delighted it all went well for you @AndrisAlex