topic Re: O2 live chat in Apple

O2 live chat

Keddie — Fri, 20 Apr 2018 11:42:44 GMT

Hi,

Is anybody else having problems contacting O2? It seems that my monthly data allowance hasn't been refreshed this month but can't get in touch to sort it out. When I click on live chat/contact us, it comes up with an error message saying that the link may have been deleted.
Thanks in advance.

Re: O2 live chat

MI5 — Fri, 20 Apr 2018 11:45:12 GMT

Try a different browser for live chat or clear cache and cookies.
It does sometimes play up or it might be easier to just call on 202.

Re: O2 live chat

Cleoriff — Fri, 20 Apr 2018 12:01:09 GMT

@Keddie I'm getting an error message for the whole contact us page...so it may be down at the moment and back on later ?

Re: O2 live chat

jonsie — Fri, 20 Apr 2018 13:30:00 GMT

Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain

Re: O2 live chat

Cleoriff — Fri, 20 Apr 2018 13:45:43 GMT

@jonsie wrote:
Use the chat link here @Keddie I've just checked and it's the only one working atm.
https://www.o2.co.uk/how-to-complain

I managed to bring it up on google eventually (on another thread I have just replied to )

Re: O2 live chat

Anonymous — Fri, 20 Apr 2018 14:10:20 GMT

Call 202 to contact customer service

Re: O2 live chat

EmilieT — Mon, 23 Apr 2018 15:04:56 GMT

Hi @Keddie How are you getting on with this, did you try the above and manage to reach Customer Service in the end?

Re: O2 live chat

Nade — Wed, 29 Aug 2018 00:46:04 GMT

sorry, New to this as I am a new customer and I don't seem to be able to join the chat under my own name. I have been trying to get through to chat every night as have been unable to call in the day. I don't understand why noone is ever available in the evening or at night? Surely the time you need the live chat more than ever is when the phone lines are closed? I have tried the complaint link mentioned and have cleared cache etc as suggested all to no avail. Don't really know what else to do. Seems like a very common and recurring probelm experienced by many?

Re: O2 live chat

MI5 — Wed, 29 Aug 2018 05:27:05 GMT

Live chat closes at 11.00pm