topic Re: Sim card in Apple

Sim card

Cotoole — Sun, 08 Apr 2018 23:44:52 GMT

Recently got my upgrade phone and my new sim. I upgraded from a 6 to a 7(iPhone) I put the new sim in the 7 and kept the same number but calls etc go through to my old phone it’s been 3 days now and still my new phone says no service I can’t use my 4g or make calls etc 02 should’ve fixed it by now surely but I was wondering if anyone can help me out. Thanks

Re: Sim card

Bambino — Mon, 09 Apr 2018 01:53:46 GMT

@Cotoole You don't need to use the new sim. The new sim probably hasn't been activated. All you have to do is put your old sim in the new phone and it should work.

Re: Sim card

jonsie — Mon, 09 Apr 2018 02:37:44 GMT

Yes just put your old sim in the new phone. Did you upgrade through O2 or via a third party retailer?

If through O2 swap the sim from your old phone to your new phone and save the new sim as a spare. It is a blank sim.

If through a third party such as CPW, check My O2 that you have only the one account and a new one hasn't been taken out alongside your existing one.

Re: Sim card

Cotoole — Mon, 09 Apr 2018 08:27:37 GMT

Thanks for your help guys. But when prompted if I need a new sim by 02 I said yes and I’m guessing that’s why they sent it so surely the new sim should work too ?

Re: Sim card

Cleoriff — Mon, 09 Apr 2018 08:52:16 GMT

@Cotoolewrote:
Thanks for your help guys. But when prompted if I need a new sim by 02 I said yes and I’m guessing that’s why they sent it so surely the new sim should work too ?

No @Cotoole it will be blank. This is why you would need to do a sim swap as explained above,

Re: Sim card

MI5 — Mon, 09 Apr 2018 09:11:49 GMT

If you want to use the new sim, you can activate it by following the process here http://swapmysim.o2.co.uk/

Re: Sim card

Cotoole — Mon, 09 Apr 2018 11:15:38 GMT

Apart from the change in phone I only have a change in my 4g. I now get 4GB I previously had 3GB. Once i take the sim out of the old 3GB phone and put it in my new phone Will I get my 4GB of 4g?

Re: Sim card

MI5 — Mon, 09 Apr 2018 11:20:41 GMT

Yes, the new tariff will be on the old sim card now so you will get all your new allowances.
The changes are made on o2's systems not physically on the sim card.

Re: Sim card

jonsie — Mon, 09 Apr 2018 11:24:38 GMT

You get your new allowances because its changed on the system not the sim

Re: Sim card

Cotoole — Mon, 09 Apr 2018 11:40:26 GMT

Thanks guys

Re: Sim card

jonsie — Mon, 09 Apr 2018 11:44:41 GMT

Enjoy your new phone now 😀

Re: Sim card

Marjo — Tue, 10 Apr 2018 10:15:08 GMT

Welcome to our forum @Cotoole. Let us know how it goes with your new phone, I hope all is well now.

Thanks everyone for your help @Bambino, @Cleoriff, @MI5, @jonsie!