topic Re: Contract ends 7th Sept - wish to close account in Apple

Contract ends 7th Sept - wish to close account

Anonymous — Wed, 09 Aug 2017 12:04:26 GMT

Hi,

my O2 contract finishes on the 7th September and i want to close my accout on that date - do not wish to renew. phone number

how do i go about this? can i do it online or do i have to do it over the Phone?

Re: Contract ends 7th Sept - wish to close account

MI5 — Wed, 09 Aug 2017 12:04:18 GMT

@Anonymous How to cancel here. We cannot do it for you, sorry.

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Re: Contract ends 7th Sept - wish to close account

jonsie — Wed, 09 Aug 2017 12:08:11 GMT

Simply call 202 and choose the option to leave. Give 30 days notice and ask for your PAC if you want to keep your number but be prepared for someone trying to persuade you to stay with O2. All in the link provided by @MI5

Re: Contract ends 7th Sept - wish to close account

Marjo — Thu, 10 Aug 2017 10:46:09 GMT

Hi @Anonymous! Sorry to hear you want to close your account! Please do check out the advice above and let us know if you have any additional questions on the process and if the community can help in any other way.

Thanks @MI5 and @jonsie!

Re: Contract ends 7th Sept - wish to close account

230862 — Fri, 06 Apr 2018 10:29:11 GMT

My contract for my phone was June/july

Re: Contract ends 7th Sept - wish to close account

MI5 — Fri, 06 Apr 2018 11:12:52 GMT

Follow the advice above to cancel now.