topic Re: Out of data after 3 days? in Apple

Out of data after 3 days?

rossmc87 — Wed, 21 Mar 2018 16:56:06 GMT

I recently switched my iPad to a 2GB per month data plan and in previous months I was previously using at most 200MB per month. I was billed on the 18th but for some unknown reason, I am being told today that I have used up my entire 2GB allowance in those three days and I haven't been using my iPad any differently than in previous months.

What could cause my data to be eaten up so suddenly even though I haven't been doing anything new that is data hungry?

Re: Out of data after 3 days?

MI5 — Wed, 21 Mar 2018 17:12:52 GMT

Your data is pro rata until your normal bill date so you haven’t used your 2gb it’s just a percentage. Your full allowances will kick in once your bill is generated.

Re: Out of data after 3 days?

rossmc87 — Wed, 21 Mar 2018 18:31:18 GMT

The 18th has always been my normal billing date for both my iPhone and iPad pay monthly contracts with the last one generated three days ago so I don't see how it would be pro rata

Re: Out of data after 3 days?

MI5 — Wed, 21 Mar 2018 18:35:05 GMT

Have you checked your app usage in settings?

Re: Out of data after 3 days?

rossmc87 — Wed, 21 Mar 2018 18:49:29 GMT

According to the app usage in settings, I have used 2.5GB over a period of 7 months with the My O2 app giving me an average of 100MB per month, not including March. Looking at the indiviudal app breakdowns, I can't see anything that would suggest any one app using a spike in data

Re: Out of data after 3 days?

MI5 — Wed, 21 Mar 2018 19:46:16 GMT

I’d give customer service a call then so they can investigate when the data was used.
Show them your screenshots of data usage too.

Re: Out of data after 3 days?

Martin-O2 — Thu, 22 Mar 2018 14:11:30 GMT

Hey @rossmc87 how did you get on with customer services? We're they able to explain what has happened with your data?