topic Re: VVM Lost on iPhone X in Apple

VVM Lost on iPhone X

Writerjohn — Tue, 13 Mar 2018 15:54:20 GMT

I seem to have lost VVM on my iPhone (iOS11.2.6) and have tried various resets, Airplane mode on/off, Network Reset, Hard Reset, and the suggestion of O2 on 202 STATE to 9011, but no improvement. Last time this happened a while back I had the wrong Bolt-On could that be the case here? Thanks in anticipation.

Re: VVM Lost on iPhone X

jonsie — Tue, 13 Mar 2018 16:00:07 GMT

It certainly suggests you may be on the wrong bolt on. Have you recently upgraded, presumably yes as you have the X now. Wrong bolt ons are the norm for O2 when upgrading and they seem unable to use common sense.

Re: VVM Lost on iPhone X

MI5 — Tue, 13 Mar 2018 16:13:04 GMT

It could be the problem @Writerjohn but you'd have to call customer services for them to check http://www.o2.co.uk/contactus

We wouldn't know what was applied to your account unfortunately.

Re: VVM Lost on iPhone X

Writerjohn — Tue, 13 Mar 2018 17:56:41 GMT

Many thanks I'll call them again.

Re: VVM Lost on iPhone X

Writerjohn — Tue, 13 Mar 2018 18:12:08 GMT

Solved using O2 Chat and fixed quickly. Thanks for your help.

Re: VVM Lost on iPhone X

MI5 — Tue, 13 Mar 2018 18:13:55 GMT

Wow, that was quick!
Good to hear

Re: VVM Lost on iPhone X

jonsie — Wed, 14 Mar 2018 00:49:15 GMT

Glad you got it sorted 😀