topic Re: O2 Wi-fi not working in Apple

O2 Wi-fi not working

Anonymous — Wed, 07 Feb 2018 13:38:45 GMT

I got a used iPhone 6s Plus. Whenever I try to log into the O2 Wi-Fi is shows that the network is on, but no content can be downloaded. It's not even asking me to register for wi-fi. Other hot spots like the network on the Underground are working.

I also treid to "forget" the O2 wi-fi and log on again, but it's still doing the smae thing...its a pretend log in. I've run out of data as I'm normally using the hot spot in my gym.

can anyone help?

Re: O2 Wi-fi not working

Cleoriff — Wed, 07 Feb 2018 13:48:19 GMT

Hi @AnonymousHave you followed the advice in this link ?

https://www.o2.co.uk/connectivity/free-wifi

or more here https://www.o2.co.uk/help/digital-services/o2-wifi-automatic-connection

Re: O2 Wi-fi not working

Anonymous — Wed, 07 Feb 2018 13:59:36 GMT

Hi,

thanks for the link. Sadly the registration site does not come up and when I try to go online it says Safari cannot connect to the internet as I don't have a connection. Meanwhile the phone shows me it's connected to the O2 wi-fi.

Re: O2 Wi-fi not working

Cleoriff — Wed, 07 Feb 2018 14:32:24 GMT

Not sure if the information on this thread here will be helpful @Anonymous It worked for a couple of other members re registration

https://community.o2.co.uk/t5/Android/Can-t-Connect-To-O2-wifi/m-p/866491/highlight/true#M45300

Re: O2 Wi-fi not working

MI5 — Wed, 07 Feb 2018 16:48:50 GMT

Quite a few reports of this just lately.
It would appear that calling customer service to reset your WiFi is the only way.

Re: O2 Wi-fi not working

Marjo — Thu, 08 Feb 2018 13:38:38 GMT

Hey @Anonymous please do let us know how you get on with this and if anything improves with the wi-fi connection on your phone?

Cheers @Cleoriff and @MI5 for your advice!