https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106046#M159299 Hey all, first post and hope you can help me?<BR />I recently upgraded to an iPhone X bit opted to keep my old phone (iPhone 7 Plus)and sell it privately once I had gotten it repaired through my insurance.<BR />I have now received a replacement handset through Nationwide insurance but 02 will not unlock it as they say it is not an 02 handset, can anyone advise me on how to solve this issue? Tue, 30 Jan 2018 20:59:09 GMT Firmanator 2018-01-30T20:59:09Z https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106046#M159299 Hey all, first post and hope you can help me?<BR />I recently upgraded to an iPhone X bit opted to keep my old phone (iPhone 7 Plus)and sell it privately once I had gotten it repaired through my insurance.<BR />I have now received a replacement handset through Nationwide insurance but 02 will not unlock it as they say it is not an 02 handset, can anyone advise me on how to solve this issue? Tue, 30 Jan 2018 20:59:09 GMT https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106046#M159299 Firmanator 2018-01-30T20:59:09Z https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106047#M159300 Process is described here <A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131" target="_blank">https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131</A><BR />Check if the phone is actually locked by inserting a non o2 sim in it. Tue, 30 Jan 2018 21:03:56 GMT https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106047#M159300 MI5 2018-01-30T21:03:56Z https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106099#M159301 <P>Hey&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3081510">@Firmanator</a>&nbsp;welcome to our forum and well done on your first post! <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Please do take a look at the above info - did this help out with the handset? Do you have any further questions?</P> <P>&nbsp;</P> <P>Cheers&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/24643">@MI5</a>!</P> Wed, 31 Jan 2018 11:16:09 GMT https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106099#M159301 Marjo 2018-01-31T11:16:09Z https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106103#M159302 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1616725">@Marjo</a> I believe the thread continues on the unlocking guide. Wed, 31 Jan 2018 11:26:48 GMT https://community.o2.co.uk/t5/Apple/Unlocking-replacement-handset/m-p/1106103#M159302 MI5 2018-01-31T11:26:48Z