topic Re: Can't erase data on my old phone in Apple

Can't erase data on my old phone

Anonymous — Fri, 26 Jan 2018 12:21:56 GMT

I have an iphone 5s that I want to wipe the data to recycle, but it won't let me.

I have erased the photos manually, but when I try Erase All Content and Settings it says Verification Failed. It looks like the phone is still signed into Apple, but as I removed the sim card and set up my new phone I am worried that if I try and erase now it will remove all the data saved in icloud for my new phone.

It is mainly my contacts. I don't want to have to remove them manually as it will take forever.

Any ideas how I can do it?

Thank you

Re: Can't erase data on my old phone

MI5 — Fri, 26 Jan 2018 12:24:59 GMT

Log into iCloud online and remove the phone from your account.
You can then turn off find my iPhone and erase the handset safely.

https://www.icloud.com/#settings

Re: Can't erase data on my old phone

Martin-O2 — Mon, 29 Jan 2018 11:05:29 GMT

Hey @Anonymous how are you getting on with this? Are you still having issues removing the old data from your phone?

Re: Can't erase data on my old phone

Anonymous — Mon, 29 Jan 2018 11:32:14 GMT

Hi Martin-02

I am.

I have had to remove everything manually, which I think I have managed to do. I have removed it from my icloud account, but when I go into Apple ID on the phone it still shows my email address and when I try to remove it, it asks for a verification code, which I can't give. I am worried that it still has a link to my details if I send it in to be recycled......I was recently hacked via a bogus itunes, so very wary.

As it is being sent to 02 for recycling, can I be assured that they will remove any remaining data?

Thank you for your help

Lisa

Re: Can't erase data on my old phone

Martin-O2 — Mon, 29 Jan 2018 14:05:01 GMT

@Anonymous I'm not too familiar with the workings of iPhones but I'll tag a couple of members who have them and can hopefully confirm your perosonal info has been removed.

@MI5, @Anonymous Any ideas on this one?

Re: Can't erase data on my old phone

Anonymous — Mon, 29 Jan 2018 12:58:50 GMT

Great, thank you Martin

Re: Can't erase data on my old phone

MI5 — Mon, 29 Jan 2018 13:00:37 GMT

As long as your icloud account is no longer showing in settings it's all good.

Re: Can't erase data on my old phone

Martin-O2 — Mon, 29 Jan 2018 15:42:30 GMT

@Anonymous Take a look at @MI5's suggestion and let us know how you get on.

Re: Can't erase data on my old phone

Anonymous — Mon, 29 Jan 2018 16:15:16 GMT

Thank you for your help

Re: Can't erase data on my old phone

Martin-O2 — Tue, 30 Jan 2018 09:27:43 GMT

No problem at all @Anonymous