topic Re: Visual Voicemail on iPhone 6 gone in Apple

Visual Voicemail on iPhone 6 gone

Anonymous — Tue, 23 Jan 2018 16:18:00 GMT

My visual voicemail is gone. I can only call voicemail, which I don't want at all. I want my old settings back!

I recently changed my tariff, but I can't say for certain that it is gone because of that or since iOS upgrade.

I called CS and was given the number 1750 to call, which only activates voicemail, not the visual voicemail.

Does anyone have any idea how to solve this? I really don't want to deal with "press this key for option 1, 2, 3". This sucks!

Re: Visual Voicemail on iPhone 6 gone

MI5 — Tue, 23 Jan 2018 16:26:10 GMT

I bet they didn’t add idata when you changed.
Call customer service on 202 and ask them to check you are on data for iPhone.

Re: Visual Voicemail on iPhone 6 gone

gmarkj — Tue, 23 Jan 2018 21:26:37 GMT

^^ That @Anonymous

Re: Visual Voicemail on iPhone 6 gone

jonsie — Tue, 23 Jan 2018 22:12:55 GMT

This seems to happen every tariff change or upgrade. Why does the system automatically default to the wrong data bolt on. How many times do we need to report this and why is it taking so long to sort out. So many questions. ....

Re: Visual Voicemail on iPhone 6 gone

Cleoriff — Tue, 23 Jan 2018 22:43:08 GMT

@jonsie wrote:
This seems to happen every tariff change or upgrade. Why does the system automatically default to the wrong data bolt on. How many times do we need to report this and why is it taking so long to sort out. So many questions. ....

They really do need to sort out the basic ongoing problems before leaping into new 'innovations'....

Re: Visual Voicemail on iPhone 6 gone

Anonymous — Wed, 24 Jan 2018 08:45:16 GMT

Yes, this solved it. thanks a lot!

Re: Visual Voicemail on iPhone 6 gone

MI5 — Wed, 24 Jan 2018 09:16:50 GMT

No worries mate.

Re: Visual Voicemail on iPhone 6 gone

Cleoriff — Wed, 24 Jan 2018 09:48:02 GMT

Good to hear @Anonymous

Re: Visual Voicemail on iPhone 6 gone

jonsie — Fri, 26 Jan 2018 09:07:38 GMT

Excellent news mate 😃

Re: Visual Voicemail on iPhone 6 gone

Mikey — Tue, 11 Sep 2018 11:16:08 GMT

Mine is the same as well when I swapped a new SIM card on iPhone 6 two weeks ago.

Can't do anything on the user side but to get help from 202. The first person asked to dial 1750 to activate voicemail but no joy to get the Visual. The second person helped to go through more intesive and found that the 'Visual Voicemail' was not activated when swapped.

I have to wait anothe 15 minutes to see if it works!

Re: Visual Voicemail on iPhone 6 gone

Cleoriff — Tue, 11 Sep 2018 12:26:09 GMT

@MikeyLet us know if it does work then?

Re: Visual Voicemail on iPhone 6 gone

Mikey — Tue, 11 Sep 2018 14:24:39 GMT

It works! Thank goodness... a reminder to all O2 customers to check this when you swap or upgrade your SIM🤗

Re: Visual Voicemail on iPhone 6 gone

MI5 — Tue, 11 Sep 2018 14:33:51 GMT

VVM is part of idata so same issue we always see.

Re: Visual Voicemail on iPhone 6 gone

mermaid06 — Thu, 13 Dec 2018 14:37:35 GMT

I wish I would have seen this before changing my tariff. I quickly saw that they needed to add the iPhone bolt on. However, O2 lost all but one of my old visual voicemails in the switch somehow. It makes absolutely no sense and they seem to have no idea how to retrieve them.

Re: Visual Voicemail on iPhone 6 gone

MI5 — Thu, 13 Dec 2018 14:41:48 GMT

You'll find it impossible to retrieve any deleted voicemails unfortunately.