topic Re: 5s and WiFi calling in Apple

5s and WiFi calling

Anonymous — Thu, 14 Dec 2017 12:04:11 GMT

Long term TuGo user. WiFi calling not now supported on IPhone 5s. Are there plans to extend service to include this handset? If not what is best alternative? Thanks

Re: 5s and WiFi calling

MI5 — Thu, 14 Dec 2017 12:05:40 GMT

There are no alternatives and we have not been told what phones will be supported in the future, sorry.

Re: 5s and WiFi calling

Cleoriff — Thu, 14 Dec 2017 12:47:23 GMT

Your only chance of getting anywhere is to make a complaint https://www.o2.co.uk/how-to-complain and hope they allow you to leave without penalty and move to another network like EE or Three @Anonymous

You could also ask O2 if they are willing to supply you with a boost box (which will only help you when you are at home)

Either way you look at it, it will be more expense for you sadly...:smileysad:

Re: 5s and WiFi calling

jonsie — Thu, 14 Dec 2017 12:59:01 GMT

02s preferred option is for you to upgrade to a phone costing around £1500 over the length of the new contract.....

Re: 5s and WiFi calling

viridis — Thu, 14 Dec 2017 13:40:38 GMT

Sad... But true ^

Re: 5s and WiFi calling

AndyT8 — Tue, 09 Jan 2018 14:47:20 GMT

Yes I have the same question. No more wifi call support now that TU has gone.

I don't see why O2 can't support WiFi Calling on the iPhone 5s as it is 64bit and runs IOS 11. PLUS it is already available on the 5s on the Three and the EE network so it can't be that hard for them to support on O2. Maybe there is some truth that they just want you to upgrade to a newer iPhone.

Re: 5s and WiFi calling

packages — Tue, 23 Jan 2018 08:10:07 GMT

I think it's because the phone cannot support 4G Calling, whereas all other supported phones can.

Re: 5s and WiFi calling

Cleoriff — Tue, 23 Jan 2018 08:30:17 GMT

This is the current list of supported phones.... they have added a couple since they rolled it out

iPhone X, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE
Samsung Galaxy S8, S8 Plus, Note8, S7, S7 edge and J3 2017
Sony Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact

Re: 5s and WiFi calling

AndyT8 — Sun, 15 Apr 2018 10:48:04 GMT

Thanks for the list of supported phones.

I still don't see why O2 won't support the iPhone 5s with at least WiFi Calling (not worried about 4G calling at the moment) as it works perfectly well on EE and on 3 Three. Three even support it on payg so I could test it out for the price of a sim. Just that the coverage on 3 is not very good in rural areas around here so prefer to stick with O2 if I could.

Andy.

Re: 5s and WiFi calling

MI5 — Sun, 15 Apr 2018 10:55:05 GMT

There is now a new app called https://www.o2.co.uk/help/apps/o2-ask which has some wifi calling support.
It might be worth you giving it a try to see if it helps?

Re: 5s and WiFi calling

Cleoriff — Sun, 15 Apr 2018 11:06:22 GMT

@AndyT8Have you tried EE?. I know you say Three aren't much good in rural areas but EE may be better?

Re: 5s and WiFi calling

Helsan — Thu, 23 Aug 2018 17:36:40 GMT

Apple told me that there is absoulutley no reason O2 cannot support wifi calling on 5s as the system is identical to other phones they support.

This is disgusting and just a ploy to make us buy a more updated phone

Shame on you o2