https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1102591#M159180 It doesn’t sound like you have an o2 phone so if the original network can’t help you need to ask on your local market stall. Sat, 13 Jan 2018 15:12:12 GMT MI5 2018-01-13T15:12:12Z https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1102589#M159178 <P>I have been given an iPhone 5c by a family member and need it unlocked so I can insert my sim. This is proving difficult as my provider is unable to do it so I went to an o2 shop who couldn't do it either. Please advise so that I can get this done quickly</P> Sat, 13 Jan 2018 14:40:22 GMT https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1102589#M159178 Anonymous 2018-01-13T14:40:22Z https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1102590#M159179 <P>Hi @Anonymous Was it an O2 phone originally? If so use this guide <A href="https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131" target="_self">https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131</A></P><P>If it didnt come from O2 then the network provider it's linked to will have to provide the unlock code</P><P>Edited to add. It may already be unlocked. Have you tried a different sim in it?</P> Sat, 13 Jan 2018 14:49:43 GMT https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1102590#M159179 Cleoriff 2018-01-13T14:49:43Z https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1102591#M159180 It doesn’t sound like you have an o2 phone so if the original network can’t help you need to ask on your local market stall. Sat, 13 Jan 2018 15:12:12 GMT https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1102591#M159180 MI5 2018-01-13T15:12:12Z