topic Re: Porting in Apple

Porting

Anonymous — Fri, 05 Jan 2018 23:34:16 GMT

So I am changing my number from EE to o2, I gave o2 my pac code on Wednesday morning it’s now Friday night and I can’t recieve any texts or calls from no one! This is so annoying me as I have no phone now and can’t answer any important calls! Don’t understand why it’s doing this I’ve done everything o2 and the internet said and still my iMessage says no number! Wtf

Re: Porting

jonsie — Fri, 05 Jan 2018 23:38:04 GMT

Only customer service can help you with the porting issue. The big problem is that the porting isn't done at weekends so it will be at least Monday before you get this issue sorted out.

Re: Porting

Bambino — Fri, 05 Jan 2018 23:40:13 GMT

Seems to be a lot of these problems happening recently. @Anonymous Has your old EE sim stopped working? If so, have you tried switching your phone with your O2 sim on and off? If you are still having this issue, the port has probably failed and you will have to go through the process again. Unfortunately, ports aren't carried out on weekends, so you'll have to wait until Monday to speak to Customer Service.

Re: Porting

Cleoriff — Fri, 05 Jan 2018 23:44:14 GMT

It seems a bit slow if this process started on Wednesday. Give customer services a call tomorrow and ask what the issue is https://www.o2.co.uk/contactus

I am presuming you have rebooted your phone every couple of hrs or so to see if it is working?

Re: Porting

Anonymous — Fri, 05 Jan 2018 23:45:03 GMT

Yes my EE sim has stopped working! Yeah I’ve been turning my phone on and off since Wednesday! So frustrating

Re: Porting

Anonymous — Fri, 05 Jan 2018 23:45:54 GMT

That’s not good enough I’m going to ask for a 4 day refund as I got this phone 4 days ago and haven’t been able to recieve calls

Re: Porting

Bambino — Fri, 05 Jan 2018 23:50:25 GMT

Yes by all means ask for a refund when you speak to Customer Service. We are all customers here. If you want to lodge a formal complaint, follow this link: https://www.o2.co.uk/how-to-complain

Re: Porting

MI5 — Fri, 05 Jan 2018 23:54:09 GMT

Whenever there is a problem, it's always when porting from EE!

Re: Porting

jonsie — Fri, 05 Jan 2018 23:55:14 GMT

You're within your rights but you will have problems porting back until you have a working number. Your port has failed, probably a split port so that needs sorting out. At this stage it's impossible to say where the blame lies, O2 or EE, but O2 will maybe have to request the porting files again from EE.

Re: Porting

MI5 — Sat, 06 Jan 2018 00:05:34 GMT

It's finding someone to take ownership that will be the biggest problem though....

Re: Porting

jonsie — Sat, 06 Jan 2018 00:28:35 GMT

I had a similar problem with porting my O2 number to EE 3 or 4 months back. Everything worked, absolutely everything, except people couldn't call that number. I gave it to someone on here who just got a beep trying to call me. My guess would be its an EE issue but I have to say their porting team were excellent. I was able to speak to them directly who assured me they would sort it within 24 hours. Also promised me a call back when the number was working. They did, two different people called me so I knew it was working.... O2 take note! 😉

Top class service which leads me to suspect it was an EE error.

Re: Porting

MI5 — Sat, 06 Jan 2018 00:35:17 GMT

I imagine they'd be less interested if you were leaving them though?

Re: Porting

jonsie — Sat, 06 Jan 2018 01:52:59 GMT

Hence the problem the OP is having....

Re: Porting

Anonymous — Sat, 06 Jan 2018 09:00:18 GMT

Im having same issue . i can ring and rext people but people cant contact me. Ive mine on phone none stop to customer service

Re: Porting

jonsie — Sat, 06 Jan 2018 15:22:17 GMT

Is this from EE too?

It's a waste of time calling before Monday now but what have customer service said?

https://www.o2.co.uk/how-to-complain

Re: Porting

Anonymous — Sun, 07 Jan 2018 11:13:01 GMT

No mine its virgin to o2 . been a week me

Re: Porting

Anonymous — Sun, 07 Jan 2018 11:50:05 GMT

They keep saying there sorting it and wait another 24 hours I’ve been doing that for 4 days now there taking the mick

Re: Porting

Anonymous — Sun, 07 Jan 2018 11:51:14 GMT

Lucky you got it sorted I’ve phone customer service only 6 Times and they just keep saying wait another 24 hours