topic Re: Unmitigated Gall in Apple

Unmitigated Gall

Bambino — Fri, 29 Dec 2017 03:34:13 GMT

Offer of a cheaper replacement? What about FREE?????

https://9to5mac.com/2017/12/28/apple-temporarily-drops-price-of-iphone-battery-replacement-by-50-promises-ios-update-to-address-battery-health-in-new-apology/

Re: Unmitigated Gall

Cleoriff — Fri, 29 Dec 2017 08:10:04 GMT

I think Apple need to get a grip. They admitted slowing down older iPhones and are now denying it was to encourage people to buy new devices.

They must think we 'came up the river on our bikes' Taking people for fools. Not even sure how a new battery (which you have to pay for) will resolve this issue at all? Surely to speed them up you would need updates?..

Re: Unmitigated Gall

MI5 — Fri, 29 Dec 2017 11:20:00 GMT

Here's the official Apple page https://www.apple.com/iphone-battery-and-performance/

Re: Unmitigated Gall

Bambino — Fri, 29 Dec 2017 12:37:38 GMT

The last paragraph of the statement reads: "At Apple, our customers’ trust means everything to us. We will never stop working to earn and maintain it. We are able to do the work we love only because of your faith and support — and we will never forget that or take it for granted."

Well, they did take it for granted, and only fessed up when they got their hand caught in the cookie jar. Now they try to make amends by offering customers battery upgrades, and charging them for the privilege! Unbelievable.

Re: Unmitigated Gall

Cleoriff — Fri, 29 Dec 2017 12:58:31 GMT

Just posting again to bring the topic back to it's original title.

Yes @Bambino they got caught out and had to apologise. Big deal....

Re: Unmitigated Gall

MI5 — Fri, 29 Dec 2017 13:07:02 GMT

@Cleoriff wrote:
Just posting again to bring the topic back to it's original title.

Same culprit again

Re: Unmitigated Gall

Cleoriff — Fri, 29 Dec 2017 13:09:13 GMT

@MI5 wrote:
@Cleoriff wrote:
Just posting again to bring the topic back to it's original title.
Same culprit again

Yep. Time for a smacked wrist I think...

Re: Unmitigated Gall

MI5 — Fri, 29 Dec 2017 13:10:46 GMT

or a size 9 up the jacksy !

Re: Unmitigated Gall

pgn — Fri, 29 Dec 2017 13:15:06 GMT

@Cleoriff @MI5

In my defence, I attached a screenshot showing what I had typed. Did you see a "Subject" line there anywhere?

No.

But you saw a prompt to load an image, in Mobile Version.

Success, I think.

And I have changed the subject back again, so

Re: Unmitigated Gall

MI5 — Fri, 29 Dec 2017 13:19:54 GMT

Always an excuse

Re: Unmitigated Gall

Cleoriff — Fri, 29 Dec 2017 13:20:15 GMT

@pgnYou have edited it back to it's original title so all's good.

It's just confusing when I have an email pop into my inbox from here with a title of a topic I thought I had never posted on....and then I click on it and it brought me here.

Re: Unmitigated Gall

gmarkj — Sat, 30 Dec 2017 00:33:49 GMT

I hadn't noticed that the topic was not included in mobile view until this was brought up.
Out of interest what was tje erroneous topic title?

Re: Unmitigated Gall

jonsie — Sat, 30 Dec 2017 02:07:06 GMT

I find it quite astonishing that when asked if their outrageous clandestine action would also affect iPads and MAC they refused to comment. WTH ?

Re: Unmitigated Gall

pgn — Sat, 30 Dec 2017 10:27:43 GMT

@gmarkj wrote:
I hadn't noticed that the topic was not included in mobile view until this was brought up.
Out of interest what was tje erroneous topic title?

"And people will buy them...", @gmarkj

I know, cos it was I what dunnit, m'lud 😇

Re: Unmitigated Gall

Cleoriff — Sat, 30 Dec 2017 10:36:00 GMT

@pgn wrote:
@gmarkj wrote:
I hadn't noticed that the topic was not included in mobile view until this was brought up.
Out of interest what was tje erroneous topic title?
"And people will buy them...", @gmarkj

I know, cos it was I what dunnit, m'lud 😇

I wasn't going to mention it

Re: Unmitigated Gall

jonsie — Sun, 31 Dec 2017 00:20:49 GMT

I'm just now totally anti - Apple, I was before but even moreso now!

Re: Unmitigated Gall

gmarkj — Tue, 02 Jan 2018 07:24:04 GMT

Saw over the weekend that Apple are now offering to replace batteries for people that want them.
At a discounted rate of only $29!!!

Re: Unmitigated Gall

Cleoriff — Tue, 02 Jan 2018 07:45:08 GMT

I don't get this business about new batteries for older phones. Yes, you won't have to charge them as much but surely the slowing down is more to do with older phones not getting the latest updates? Perhaps I am just being a bit dim?

Re: Unmitigated Gall

gmarkj — Tue, 02 Jan 2018 10:27:57 GMT

Apple, in their infinite wisdom, decided for customers that battery life is more important than phone performance. (Part of this is down to the shut down issue that some were having despite the battery reporting some charge left.)
So in one of the latest updates they have slowed down some older models. No warning to customers, no opt in or out, just part of a software update.
They have since apologised, and offered the battery change as part of said apology.
If the battery is changed and registers as newer (somehow - manufacture date, number of cycles? Not sure) then the slow down is ignored.

Edited to add links to news stories covering this:

1 - https://techcrunch.com/2017/12/28/apple-apologizes-for-not-being-clearer-about-slowing-down-iphones-with-older-batteries/

2 - https://www.theverge.com/2017/12/28/16827248/apple-iphone-battery-replacement-price-slow-down-apology

Re: Unmitigated Gall

Bydandie — Tue, 02 Jan 2018 12:11:40 GMT

I must admit that I’m finding the hyperbole over this quite staggering.

Apple have ran two free swap out programmes after unexpected shut downs, and then found that the reason for the shutdowns was that the processor was asking for more power than aged batteries could deliver. They then made a decision to ensure that a processor wouldn’t ask for more power than was possible, but didn’t inform the public that they were doing this (stupidly IMHO).

The whole planned obsolescence rhetoric is quite simply nonsense, my daughter is running iOS 11 on a 5s quite happily (which I changed the battery on for £20 early last year). If the planned obsolescence conspiracy was correct, then she’d have a dog slow device.

We really do need to get some perspective here, most iOS devices are supported for 4 years in terms of iOS updates. LiON battery tech is one that delivers a degraded charge no matter what handset manufacturer provides it.

The issue is that most Android handset don’t get updates for more than 18 months (Samsung S5 or S6 isn’t Oreo) so they arguably don’t see increased features asking for more juice. So, there is no planned obsolescence; merely a requirement to pay for a battery upgrade (which was £58 beforehand) to get the full performance back for a 4 year old device, which is getting current iOS updates. Now, you might argue that you can already swap out your battery in an Android device, but that has never been for free has it?

For the sake of any doubt, whilst I use iDevices I have used Windows Mobile devices until last year and still flit between Windows 10 and OSX. I use what works for me, and have no brand loyalty.