topic Re: Connection to my synology nas in Apple

Connection to my synology nas

Anonymous — Sat, 23 Dec 2017 21:58:34 GMT

Ok so I have a synology nas and I can connect fine to it on my WiFi but when I’m on 3G or 4g it’s very hit and miss. I’m first thinking signal strength but it worked perfect one day in places it didn’t before and even in very low signal places. So I’ve been looking into my up while on data and ip while on WiFi. They are different and the one on data changes a lot. I think it’s due to the different addresses and some getting blocked some not, maybe. I have opened some ports on my router that the synology apps use but would o2 block a port on their end? As it only wont connect (sometime) while on the data?

Re: Connection to my synology nas

MI5 — Sat, 23 Dec 2017 22:05:06 GMT

O2 tell us they don't block any ports but we know from others that they either do or some just simply don't work.

Re: Connection to my synology nas

Anonymous — Sat, 23 Dec 2017 22:18:21 GMT

Do you thinks it’s more likely my nas is blocking the ip as it keeps changing or that o2 and blocking the ports on certain IPs. If I do a search on google port forward checker it says the port I want is closed that’s all

Re: Connection to my synology nas

MI5 — Sat, 23 Dec 2017 22:27:18 GMT

Unlikely to be your nas, but if you can check by using an EE sim to see if you can connect to it over 4g.
If you get the same issues with a different network the problem is likely with the nas, otherwise it's with the network.

Re: Connection to my synology nas

Anonymous — Sun, 24 Dec 2017 09:12:20 GMT

Yeah I was thinking of trying a different sim and see if that did anything. I tried on my sons phones and it seemed ok but it’s very intermittent and unpredictable so I’m not sure how to really test it. Sometimes it lets me access everything sometimes just see the folder structure others not login at all.

Re: Connection to my synology nas

MI5 — Sun, 24 Dec 2017 11:02:36 GMT

Intermittent ones are the worst to figure out.
Good luck.

Re: Connection to my synology nas

Anonymous — Sun, 24 Dec 2017 11:04:07 GMT

I know right. I just seem to think it’s due to the up changing. But thank you and merry xmas

Re: Connection to my synology nas

MI5 — Sun, 24 Dec 2017 11:09:02 GMT

Merry Christmas to you too mate and let us know if you figure something out please.

Re: Connection to my synology nas

Anonymous — Sun, 24 Dec 2017 11:17:09 GMT

Thank you it seems ok at the moment don’t know if it’s something I’ve done by messing or if it’s just waiting to not work but we will see I’ll keep trying if it drops again. Thank you

Re: Connection to my synology nas

MercedesS — Fri, 29 Dec 2017 10:10:33 GMT

Hello @Anonymous

We are glad to see that @MI5 helped you! Technical problems are complex

Please let us know if there's something else we can do to help!

Welcome to the O2 Community and we hope to see you around

Re: Connection to my synology nas

Anonymous — Fri, 29 Dec 2017 11:48:17 GMT

Hey it’s all good it’s all sorted now I did get the problem again after we spoke but it was a silly little problem and all my fault. When I was setting up port forwarding on my router and it asked for an IP address I should have put the synology nas address not my router IP address. So basically it wasn’t opening the full path but it seems good for a few days now x thank you all

Re: Connection to my synology nas

MI5 — Fri, 29 Dec 2017 11:53:33 GMT

Good news and thanks for updating us.

Re: Connection to my synology nas

MercedesS — Fri, 29 Dec 2017 12:14:24 GMT

Great news @Anonymous!!!

Wish you a very happy new year

Re: Connection to my synology nas

Cleoriff — Fri, 29 Dec 2017 12:38:28 GMT

I will just mention here that I googled Synology Nas as I had absolutely no idea of what it was. Every day's a school day...

Re: Connection to my synology nas

MI5 — Fri, 29 Dec 2017 12:44:29 GMT

"Network attached storage", so like having a cloud backup but to a networked hard drive.
Synology is a brand name and for the sake of advertising, other NAS devices are available

Re: Connection to my synology nas

Cleoriff — Fri, 29 Dec 2017 12:55:14 GMT

@MI5 wrote:
"Network attached storage", so like having a cloud backup but to a networked hard drive.
Synology is a brand name and for the sake of advertising, other NAS devices are available

Thanks for that @MI5. This is what I meant about learning new stuff every day..:smileywink:

Re: Connection to my synology nas

MercedesS — Fri, 29 Dec 2017 12:59:10 GMT

@Cleoriff wrote:

Thanks for that @MI5. This is what I meant about learning new stuff every day..:smileywink:

Same here! I love learning

Re: Connection to my synology nas

MI5 — Fri, 29 Dec 2017 13:05:37 GMT

Happy to help

Re: Connection to my synology nas

Anonymous — Fri, 29 Dec 2017 13:07:35 GMT

Well it’s all made me learn a bit and it’s been really good knowing that I didn’t know anything much about this a week or two ago. But I do my photography and I back up my photos on external hdd and then I used to back that onto cloud storage using pogoplug but they went bust and then amazon cloud but they are charging £240 now instead of unlimited storage for £55 so I was like ok I’ll but me one of these and handle it myself. So now if a client wants their photo I can send them. From anywhere. Also I can put anything on there and anyone at home can access the stuff asking as the login. It’s cool. The interface is much like windows but some of the settings were a bit more technical but it’s a good little device. I listen to my music on the train.

Re: Connection to my synology nas

Anonymous — Fri, 29 Dec 2017 13:10:01 GMT

Ps thank you mercedesS you too.