topic Re: Visual voicemail not working after uninstalled TUGO in Apple

Visual voicemail not working after uninstalled TUGO

Paul1964 — Thu, 30 Nov 2017 16:18:48 GMT

Having uninstalled TUGO on my i phone 6s, I then checked out my visual voicemail was working.Sadly not and when I click phone/ voicemail and it says call voicemail, so in other words I have to dial 901. I've reset network settings and soft reset the phone. Any ideas. Paul

Re: Visual voicemail not working after uninstalled TUGO

MI5 — Thu, 30 Nov 2017 16:38:49 GMT

Try texting the word "STATE" to 9011.

Re: Visual voicemail not working after uninstalled TUGO

adamtemp64 — Thu, 30 Nov 2017 17:43:55 GMT

VVM may be down mine not working either this may not be related to tugo removal as mine has been working fine only just looked been on to o2 and so far still not working .

Re: Visual voicemail not working after uninstalled TUGO

Martin-O2 — Mon, 04 Dec 2017 14:31:21 GMT

Hello @Paul1964 have you had any success in getting your visual voicemail working?

Re: Visual voicemail not working after uninstalled TUGO

Paul1964 — Mon, 04 Dec 2017 14:34:02 GMT

Hi all. thanks for the advice so far.Tried texting STATE, and resent the network setting, turned 1750/60 on and off. No joy. Any more ideas?

Re: Visual voicemail not working after uninstalled TUGO

Martin-O2 — Tue, 05 Dec 2017 16:25:43 GMT

Sorry to hear that @Paul1964!

@MI5, @adamtemp64 Any ideas more ideas on this one? Thanks!

Re: Visual voicemail not working after uninstalled TUGO

MI5 — Tue, 05 Dec 2017 17:32:49 GMT

Check your data apn is "idata.o2.co.uk"
If not, text the word Active to 2020 and save the settings, then check it again.
You also need to have iData enabled on your account so it's worth calling cs to check if you have data for iphone on your account.

Re: Visual voicemail not working after uninstalled TUGO

Martin-O2 — Wed, 06 Dec 2017 09:53:58 GMT

Thanks @MI5!

Re: Visual voicemail not working after uninstalled TUGO

Paul1964 — Fri, 08 Dec 2017 08:17:59 GMT

Hi all. No joy so far and after pressing voicemail button on the i phone it still says call VM with no VM present. Any more ideas..tried all the suggestions so far and thank for your help. Paul

Re: Visual voicemail not working after uninstalled TUGO

MI5 — Fri, 08 Dec 2017 08:25:47 GMT

Nothing else I can think off so I’d call customer service to check your account.

Re: Visual voicemail not working after uninstalled TUGO

Martin-O2 — Mon, 11 Dec 2017 10:01:54 GMT

Please do let us know how you get on with customer services @Paul1964!