topic App Store access in Apple

App Store access

Williampaton — Wed, 06 Dec 2017 00:27:01 GMT

Hi,I can’t access the App Store,my mobile banking app or use safari unless I have wifi,I have tried resetting my settings and shutdown start up,my cookies are turned on and so is my mobile data,I have a good signal on 4g.

Re: App Store access

MI5 — Wed, 06 Dec 2017 06:22:02 GMT

Check your settings to ensure those apps are allowed to use mobile data.

Re: App Store access

jonsie — Wed, 06 Dec 2017 08:50:53 GMT

Text ACTIVE to 2020 and save the settings sent back. Reboot the phone.

Call customer service and ask them to check you have the idata bolt on.

Re: App Store access

MI5 — Wed, 06 Dec 2017 09:31:53 GMT

Settings >Mobile data and scroll down to apps.
Make sure the switch is green against the app you want to use.

Re: App Store access

Martin-O2 — Thu, 07 Dec 2017 11:50:42 GMT

@Williampaton how are you getting on with this? Have you managed to reconnect to the mobile network yet?