topic Re: Appalling service from o2 Support in Apple

Wifi Calling on Iphone 6 - call O2 to set up

Anonymous — Tue, 28 Nov 2017 12:46:38 GMT

I can't seem to get wifi calling on my phone - I switch to ON in settings and I get the message

To allow Wifi calling on this account, contact 02. There are no help topics on the website link..other than the steps that I have just completed.... frustrated!

Re: Wifi Calling on Iphone 6 - call O2 to set up

MI5 — Tue, 28 Nov 2017 12:51:02 GMT

You need to enable it under device details in your MyO2 http://www.o2.co.uk/myo2 then ensure it is turned on in phone settings.
Wait 24 hours, then restart your phone.

Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 15:39:52 GMT

Anyone else fed up with being hung upon when they call in to 02 to get advice? Ive been through to support 3 times and been through verification, then on hold for ages only to hear the ring tone - then be hung up on!

CHAT Facility has been "checking for available agent" since 9am this morning - how are we supposed to get help? ?? Appauled!

Re: Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 15:47:42 GMT

@Anonymous What is it that you need help with? We can help if it’s not account related

Re: Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 15:57:54 GMT

Enabling wifi calling...I have an Iphone 6. Ive watched the video, followed the instructions... and I get the message "to allow wifi calling on this account, contact 02"... only I can't contact them!! They hang up when I phone, no chat is available ..... fed up!

Re: Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 16:11:38 GMT

I've requested an unlock 3 times now - still not recieved anything. Cant cancel my account until I get one becuase then they will charge!!! Maybe thats why Ive not heard anyting. Cant chat with anyone cos they are 'checking for an agent' continually....been with them for years, not anymore once i get unlocked

Re: Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 16:17:43 GMT

@Anonymous Have you paid off your device plan or out of contract?

Read this guide carefully

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Appalling service from o2 Support

PhoneChanger — Tue, 28 Nov 2017 16:25:18 GMT

@Anonymous you should be able to enable Wifi and 4G calling from the MyO2 app or MyO2 online,

Re: Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 16:40:41 GMT

@PhoneChanger @MI5 already suggested to do that in the OP’s original thread so I’m guessing the op hasn’t read that thread or is a little impatient

Re: Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 16:59:25 GMT

Thank you - but I've tried both - it just shows a video with the steps that I've already completed... with the same message "that I need to contact o2 to about wifi calling on my account" however I can't get hold of anyone at o2 😞 Frustrated still .. though I appreciate your response.

Re: Appalling service from o2 Support

Anonymous — Tue, 28 Nov 2017 17:03:28 GMT

Then you may have to keep persevering with CS until you can get through

Re: Appalling service from o2 Support

MI5 — Tue, 28 Nov 2017 17:33:41 GMT

Not sure why the need to contact O2?
I managed to enable it simply by clicking the link in MyO2.
Please let us know why yours is different after you have spoken to CS.

Re: Appalling service from o2 Support

Anonymous — Wed, 29 Nov 2017 09:07:19 GMT

No my contract finished in November but because I dont want to have to pay the £15 unlock fee I have carried on with the monthly fee - wanna move to another provider but refuse to pay the £15 to do so. 😞

Re: Appalling service from o2 Support

MI5 — Wed, 29 Nov 2017 09:23:44 GMT

It's free to unlock a contract phone.
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Wifi Calling on Iphone 6 - call O2 to set up

satchi — Wed, 29 Nov 2017 12:29:07 GMT

Has anyone managed to get this resolved? I'm literally going round in circles on the webpages.

I have the same issue as the original person who set up the thread, i've followed the link given by the 2nd person, but I have no activation options at all under device details on the O2 account page to start with.

I've followed all the links on all the pages but nothing doing. I can't even activate 4g calling without being told to contact O2.

I am using a iphone 6 that was purchased direct from Apple so it's never been an "O2" only phone. I'm on a pay monthly contract and I'm using the latest 11.1.2 software.

Any fresh solutions or ideas would be appreciated.

Re: Wifi Calling on Iphone 6 - call O2 to set up

PiedPiper — Fri, 01 Dec 2017 16:16:49 GMT

If you go into MyO2 and log in do you see your own phone number, top left, just below where it says Your Device?

If you don't then something is wrong there. If that part is correct then further down is a heading "Device Details" below which is a clickable link saying "Find Out More". Do you see that? If so, what do you get if you click it?

PS I did this yesterday and my WiFi and 4G calling is active today on iPhone 6. No need to contact O2 just one click and wait a day - sorted 🙂

Re: Wifi Calling on Iphone 6 - call O2 to set up

JuicyLucy — Fri, 07 Sep 2018 09:03:00 GMT

I cannot find it on thje link you gave me, these were the instrauctions I used

Re: Wifi Calling on Iphone 6 - call O2 to set up

Cleoriff — Fri, 07 Sep 2018 10:48:24 GMT

@JuicyLucy

It's here in My O2 http://www.o2.co.uk/myo2