topic Re: Data not showing in Apple

Data not showing

Anonymous — Sat, 25 Nov 2017 07:10:01 GMT

When tarrif change is implemented the iPhone need a network reset otherwise no change will show on the my o2 app as far as data is concerned

Re: Data not showing

Anonymous — Sat, 25 Nov 2017 07:11:25 GMT

Even after 24 hours and reset network sometimes it still doesn't work,a reset from the provider is needed

Re: Data not showing

MI5 — Sat, 25 Nov 2017 07:38:56 GMT

The customer should not have to do anything.
Tariff changes are all done account side by o2.

Re: Data not showing

Cleoriff — Sat, 25 Nov 2017 08:25:02 GMT

Updates of tariff should happen overnight. Mine was showing the same day when I checked My O2 http://www.o2.co.uk/myo2

If this isn't working you should contact customer services and ask them to check your account https://www.o2.co.uk/contactus

Who told you the nonsense about reset network settings al...

jonsie — Sat, 25 Nov 2017 13:01:32 GMT

Who told you the nonsense about reset network settings although I can hazard a guess. You need do nothing, O2's systems will change automatically, just be patient.

Re: Data not showing

anticpated — Sat, 25 Nov 2017 17:13:24 GMT

Generic advice is the mother of all screw ups.

Re: Data not showing

Marjo — Mon, 27 Nov 2017 14:52:46 GMT

Hello @Anonymous! How are you doing today?

Not sure where this info is coming from? As mentioned above by our other community members, tariff change info comes directly from the system into My O2 and not from the phone. Any tariff changes or bolt-on changes normally show when the next bill is made if not sooner.

Are you having some issues with your My O2 regarding tariff change? Let us know if we can advise you in any way.