topic Re: Inclusive Data in Apple

Inclusive Data

Anonymous — Fri, 24 Nov 2017 12:24:33 GMT

Hi,

I recently hcanged to O2 on a plan where i have 12GB of data a month, but i just received a text 4 days after starting to use the phone stating i've used "80% of your inclusive data", despite the fact that i've got 9.5gb still left when i look at my o2. I was wondering whether i'll get charged more for continuing to use my data, and what the difference between inclusive and my standard data is?

Thanks.

Re: Inclusive Data

MI5 — Fri, 24 Nov 2017 12:27:46 GMT

No charges for exceeding data as it just stops.
I'd call customer services though on 202 to question why you are getting that message.

Re: Inclusive Data

jonsie — Fri, 24 Nov 2017 19:36:17 GMT

I'd you've just joined its possible you are on a pro rata allowance until your billing date?

Re: Inclusive Data

Martin-O2 — Mon, 27 Nov 2017 12:36:49 GMT

Hello @Anonymous did you find out what was happening with your data?

Re: Inclusive Data

Anonymous — Sun, 31 Dec 2017 00:24:58 GMT

“If you have recently purcahsed any of our O2 promotionl offers across Double Data, Triple Data and Quadruple Data your data will be applied as a bolt on and not appear on your bill.

This means the increase data allowence will only be triggred once you have reached the standard allowence.

Example: Standard allowence 3GB, Quadruple promotion allowence 12GB. As a customer you will see 3GB on all communications and bills, once you reach the standard 3GB allowence the promotional 12GB will begin.”

This is from the mobiles.co.uk website

Re: Inclusive Data

jonsie — Sun, 31 Dec 2017 00:34:55 GMT

That could explain it.perhaps @Wa10 could confirm for us?

@Martin-O2 could you also check please?

Re: Inclusive Data

MI5 — Sun, 31 Dec 2017 00:36:11 GMT

Same as the discount being applied as a bolt on i guess?

Re: Inclusive Data

jonsie — Sun, 31 Dec 2017 00:51:01 GMT

It makes perfect sense. O2's systems can't seem to be programmed to recognise this type of offer and to stop automated texts going out.

Re: Inclusive Data

Martin-O2 — Tue, 02 Jan 2018 14:08:57 GMT

@jonsie Thanks for the mention. I'll see what I can find out!

Re: Inclusive Data

Anonymous — Fri, 05 Jan 2018 17:38:24 GMT

@Martin-O2 found anything out yet? Just to put our minds at rest. Thanks.

Re: Inclusive Data

MI5 — Fri, 05 Jan 2018 17:55:01 GMT

@Anonymous wrote:
@Martin-O2 found anything out yet? Just to put our minds at rest. Thanks.

I've updated the guide @Anonymous here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

Re: Inclusive Data

Martin-O2 — Mon, 08 Jan 2018 10:04:16 GMT

Nothing yet @Anonymous I'll chase this up today.

Re: Inclusive Data

Martin-O2 — Mon, 08 Jan 2018 16:45:07 GMT

Hi guys,

I've heard back on this one and @Anonymous was correct!

Once your tariff allowance has run our you will be notified. However if you get any additional allowance due to a promotion, you will be able to continue to using your data until your extra allowance has run out. You can check this via your My O2 App or online via your O2 online account.

I hope that clears this up but any further questions please let me know.

Re: Inclusive Data

clewis2666 — Mon, 14 Aug 2023 07:40:27 GMT

Can anyone tell me what it means when they say all my inclusive data is used up? I got that message soon after switching to new phone. Do I need to do anything or will they simply charge a little more next month?

Re: Inclusive Data

Enlli — Mon, 14 Aug 2023 07:45:09 GMT

Check your data usage in My-O2.

It should tell you how much is your allowance, how much you have used and when it refreshes

Re: Inclusive Data

L_W_Ward — Mon, 14 Aug 2023 19:20:37 GMT

I used to get this every month. My plan was actually 1GB but I get a 20GB bolt on for free. However, it only looked at the 1gb to determine my data limit as that was the plan inclusive gb.